Technical Support Professional London, England
BT
Full Time
London, England
24395 - 41288 GBP ANNUAL Today
Job description
Technical Support Professional
Job Req ID: 16030
Posting Date: 17-May-2023
Function: Business Services & Operations
Location:
London, London, United Kingdom
Salary: Competitive with benefits
Closing Date: 07/06/2023
Why this job matters
In this position, you will provide training and technical support for BT Redcare products, which is essential to maintain and grow our business with alarm receiving centres and installers.
BT is passionate about ensuring everyone can have an opportunity to build a successful career, to find out more view our YOU CAN video here:
You can (bt.com)
What you’ll be doing
- Deliver training on BT Redcare products & services to support BT Redcare sales strategy.
- Develop customer relationships by providing high level customer technical support.
- Pro-actively engage with Redcare customer base to ensure all systems & software are loaded and operational to enable sales & ongoing support of the Redcare portfolio.
- Identify & flag any new Revenue/EBITDA growth opportunities into the sales team for follow up.
- Create and implement effective and robust customer management plan.
- Measure all metrics and performance against KPIs.
- Be recognised as technical expert in the Security market, in particular, monitored alarms and related products.
- Deliver the right messaging that drives growth for the business and differentiates Redcare in the industry compared to its competitors.
What we would like to see on your CV
- Ability to prioritise activities, showing effective sales, product and technical skills.
- Excellent understanding of industry technology, and uses this to take effective action where identified.
- Strong, up to date knowledge and experience in physical security, especially but not exclusively, in alarm and fire monitoring.
- Expert’ level knowledge in security or similar industry, either with a related technical qualification or equivalent experience.
- Experience facilitating training sessions
- Excellent interpersonal skills
Benefits
- Competitive salary
- Annual bonus
- Pension scheme (up to 10% BT contributions)
- Access to training and development to help you grow with us
- 25 days annual leave (plus bank holidays)
- Shares Plan
- Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
- Discounted BT products and services
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
