technical support manager Cambridge
Excel Technologies
Full Time
Cambridge
70720 - 12.04 CAD HOURLY Today
Job description
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Networking software
- Networking hardware
- Internet
- Servers
- Desktop applications
- File management software
- Programming languages
- Software development
- MS Office
- Wireless networks
- Criminal record check
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
Tasks
Computer and technology knowledge
Security and safety
Work conditions and physical capabilities
Personal suitability
Other benefits
About Excel Technologies
CEO: Debra Yamanaka
Revenue: Less than $1 million (USD)
Size: 1 to 50 Employees
Type: Company - Private
Website: www.excel-technologies.com
Year Founded: 2003
Excel Technologies
www.excel-technologies.com
Fairfax, United States
Debra Yamanaka
Less than $1 million (USD)
1 to 50 Employees
Company - Private
2003
