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technical support manager

technical support manager Cambridge

Excel Technologies
Full Time Cambridge 70720 - 12.04 CAD HOURLY Today
Job description

  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year

    • Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

    • Computer and technology knowledge

  • Networking software
  • Networking hardware
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Programming languages
  • Software development
  • MS Office
  • Wireless networks

    • Security and safety

  • Criminal record check

    • Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

    • Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

    • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week

About Excel Technologies

CEO: Debra Yamanaka
Revenue: Less than $1 million (USD)
Size: 1 to 50 Employees
Type: Company - Private
Website: www.excel-technologies.com
Year Founded: 2003

Post Jobs Online Apply Job
technical support manager
Excel Technologies

www.excel-technologies.com
Fairfax, United States
Debra Yamanaka
Less than $1 million (USD)
1 to 50 Employees
Company - Private
2003
Apply Job
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