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WHO WE ARE

At Personify, we build strong connections with our clients so they can build strong connections with their communities. One of the most diversified and fastest-growing technology providers of integrated software solutions, we are innovative leaders in the industry and respond to the needs of our clients through products that include:

• A2Z Events, a multi-event platform that enables clients to manage their events from start to finish, including floor plans, financials, managing contracts and sponsorships, and increasing engagement through mobile applications and a networking suite.
• CommUnity, an online community platform for those with common interests to connect, learn and collaborate.
• WildApricot, an all-in-one solution that automates and simplifies workflows enabling nonprofits and associations to manage their membership, streamline their processes, and make room for human connections.

• MemberClicks, an easy-to-use member management cloud solution aimed at small to medium-sized nonprofit organizations and associations.
• ThreeSixty, an enterprise management solution for associations, nonprofits, YMCAs and JCCs to engage, manage and grow their membership.
• GTR Events, a powerful and easy-to-use events software with expert services for badge printing, online registration, lead retrieval and attendance tracking.
• And more…

At Personify, we're in the relationship building business, powering conversations, donations, events, and foundations through analytics, tools, and robust backend management systems. With 300+ employees in our offices in Austin, Atlanta, and Toronto, and as part of remote teams across Canada and the US, we're the people designing the technology that reaches 30,000+ clients resulting in 3B+ interactions a year with our products. Joining us is a chance to take your skills and expertise and build solutions for the real world that strengthen the connection between clients, their mission, and their communities.

WHO WE NEED

We're looking for a Technical Support Engineer to join our team. The Technical Support Engineer is responsible for providing functional and technical support. You will be working with client contacts to troubleshoot, document, and resolve technical and business-related problems.

WHO YOU ARE

You are a great coder with a customer-centric attitude and experience supporting software applications. You enjoy being in a customer-facing role and providing technical support to regular and new clients. You have excellent problem-solving skills and a talent for identifying creative solutions to technical issues.

WHAT'S IN IT FOR YOU

This is an opportunity for someone who wants to be a part of something bigger by helping small organizations and non-profits succeed. Our environment is vibrant and collaborative where we foster the personal and professional growth of all our team members.

You will be working with an amazing team that is invested in your success. We work and play hard, celebrate results, learn from our mistakes, and work to continually improve our performance so that everyone succeeds.

HOW YOU WILL MAKE AN IMPACT

• Identify technical solutions to resolve issues related to software, configuration, reporting, and system performance.
• Create or assist in creating workaround procedures including, but not limited to, data changes and code updates (CSS / JavaScript / HTML / SQL).

• Serve as the technical resource (via phone, email, web-based support portal) for Personify's user base regarding software and data product questions and issues.
• Document, research, track, and resolve customer software issues in a timely manner.
• Monitor issues in a ticketing system and escalate urgent problems requiring more in-depth knowledge to appropriate internal resources according to established operating procedures.
• Provide timely updates to customers and other identified stakeholders
• Maintain a working knowledge of all Personify-supported products and technologies.

WHAT YOU BRING

• Bachelor's degree in Computer Science or Management Information Systems (MIS) or equivalent experience
• 1+ year(s) reading/troubleshooting MS SQL statements is a major plus but not required
• Prior experience supporting software applications

• Experience with enterprise level software preferred
• Excellent problem-solving skills and a talent for identifying creative solutions
• Solid verbal and written communication skills
• Customer-centric attitude
• Experience with SAP and Crystal Reports is a plus, but not required

WHY JOIN US?

We are committed to creating a balanced, inclusive, and equitable workplace.

• We recognize and appreciate the varied experiences, backgrounds, and knowledge our team can bring to our culture, operations, products, and relationships internally and externally.
• We have an impactful recruitment diversity strategy to increase representation across the company at every level. And, we're working with our teams to create employee resource groups that further support our people in the safe spaces and ways they need to feel heard.

We're proud of our evolution. We promote – and live – a culture of not just listening but acting, making ourselves available and accessible.

We're a great place to work.

Guided by our values, inspired by our clients, and forging ahead with optimism and the commitment to service of a new President and CEO, Scott Collison, at the helm (https://www.linkedin.com/in/scottcollison/), Personify is driven by our purpose. We empower our clients, from small nonprofits to large enterprise organizations, to build strong connections with their communities, ultimately enabling them to achieve their missions. And, our leadership team brings profound expertise and a deep commitment to taking Personify to the next level.

With generous paid-time-off, flexibility, and the option to be fully remote, we prioritize the well being of our teams. Choosing where to power up their laptops empowers our employees to connect with each other and our clients from anywhere while meeting their life demands and without sacrificing their performance. In fact, we know it makes them do better, feel better, and enjoy being part of our company.

Recognized by Built In Austin in its Best Places to Work Awards for three years in a row in 2019 (https://personifycorp.com/news/personify-named-as-a-2019-best-place-to-work), 2020 (https://personifycorp.com/news/personify-named-as-a-2020-best-place-to-work-in-austin), and 2021 (https://personifycorp.com/news/personify-named-as-a-best-place-to-work-in-austin), we spend our days creating a virtual place and physical space where people are comfortable being themselves, feel supported and heard, enjoy each other's company, and have an opportunity to shine.

Apply now.

Personify is a company made up of people who like to work with brilliant teams passionate about delivering exceptional solutions to our clients. We're a place to make an impact, see the difference, and accelerate your career doing something you love.

We know not everyone gains their education and skills the traditional way, so if you feel you have 70% of the qualifications you are looking for and you are ready to make a difference, submit your application. Of course, we can't promise it will be a fit, but we do promise to consider the full scope of who you are and what you bring.

Personify is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.

Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state, and local laws.