technical support engineer Cambridge, East of England, England
Job description
Kameo Recruitment is exclusively recruiting for a motivated Technical Support Engineer, to join a progressive Tech company, based in Cambridge. You will be joining a dynamic and results-orientated Engineering team.
The successful candidate will be the go-to person for troubleshooting issues related to the product range. You will be joining a business at the forefront of bringing emerging tech to the market, and your expertise will be instrumental in ensuring customers have a seamless experience with the products.
Are you passionate about technology and enjoy helping customers overcome technical challenges? If yes, please continue reading for further details.
Duties and responsibilities of the Technical Support Engineer:
- Diagnosing and resolving technical issues
- Providing excellent customer service by addressing inquiries, answering product-related questions, and guiding customers through setup and usage processes
- Creating and maintaining technical documentation, including user manuals and knowledge-based articles, to help resolve issues
- Conducting remote troubleshooting sessions to analyse and resolve complex technical problems
- Collaborating with the product development team identifying any issues, and providing feedback
- Conducting training sessions for both customers and internal teams to enhance their understanding of products
- Identifying and documenting bugs and escalating them for resolution
- Collaborating with cross-functional teams
Requirements for the Technical Support Engineer:
- Approximately 1 year minimum experience within a commercial role/technical environment
- A good understanding of USB technology
- Fantastic customer service
- Ability to analyse and resolve problems systematically, identifying root causes and implementing solutions efficiently.
- Strong attention to detail
- Seeking an opportunity for professional growth and skill development
Desirable is:
- Bachelor’s degree in a relevant field such as Computer Sciences, Electrical Engineering, Information Technology, etc
The ideal candidate will be passionate about technology and enjoy helping customers overcome technical challenges. Along with this, you will need to be a confident communicator and have a positive approach.
Keywords: Universal Serial Bus, USB, Technical Support, IT Support, Cambridge, Computer Technician, Help Desk, Desktop Support, Customer Support, Universal Serial Bus, USB, Graduate, entry level, junior role
If you are interested in finding out more about this position, please submit your CV.
Kameo Recruitment is an independent agency, which specialises in permanent and fixed term positions within the Sales, Marketing, HR and Commercial/Office sectors. We recruit across East Anglia, but specifically focus on Cambridgeshire and the surrounds.
We receive a high volume of applications and although we would like to, unfortunately we are unable to respond to all of them. If you have not heard from us within 5 days of your application, unfortunately on this occasion we have been unable to progress your interest.
Kameo Recruitment will not use your information for any other purposes other than for searching for alternative employment. We will request additional consent directly from you before submitting your personal information to any company who are working directly with Kameo Recruitment, for recruitment purposes. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your ideal job or offering career related advice.
Job Types: Full-time, Permanent
Salary: £35,000.00-£45,000.00 per year
Benefits:
- Company pension
Work Location: In person
Reference ID: KAM892
