Technical Support Engineer

Technical Support Engineer London, England

Advanced
Full Time London, England 35000 - 41000 GBP ANNUAL Today
Job description

Role Introduction
We are looking for an experienced Technical Support Engineer based in the London area to provide support across desktop, mobile, networking and other IT infrastructure systems over a number of customer sites. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.
Although primarly based in the London area you may be required to travel to customer sites throughout the UK.
What You Will Do

  • As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
  • When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
  • Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
  • Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
  • Creating / updating training materials, runbooks and knowledge base articles
  • Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
  • Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.

What You Will Have

  • As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
  • A good understanding and knowledge of ITSM practices and procedures
  • Good knowledge of enterprise-level IT systems and services
  • Experience in co-ordination of issue resolution to agreed service levels and targets
  • The ability to self-organise and prioritise workload
  • Excellent communication and inter-personal skills
  • A proactive approach to self-development

What We Do For You
Wellbeing focussed – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

  • Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
  • Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Profit Share – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

  • Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
  • Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

  • Values Awards – Our quarterly employee-driven initative to highlight and reward the people in the organisation who embody our values the most
  • Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

  • MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
  • Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
  • Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are
We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.
Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire

Job Type: Full-time

Salary: £35,000.00-£41,000.00 per year

Technical Support Engineer
Advanced

https://www.oneadvanced.com/
Birmingham, United Kingdom
Simon Walsh
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Enterprise Software & Network Solutions
2010
Related Jobs

All Related Listed jobs

Fraud Analytics
Barclays Northampton, England 27000 - 34000 GBP ANNUAL Today

Assisting stakeholders to articulate their fraud system strategy requirements/ queries - guiding and challenging where appropriate.

BA Cityflyer Accounts Assistant Commercial & Reporting
British Airways Didsbury, England 22028 - 23358 GBP ANNUAL Today

Discounts at selected car hire, hotels and retail stores. Youll need to have a relevant finance related degree or studying for an accounting qualification

Bedroom Installer - Newcastle
Hammonds Gateshead, England 50000 - 70000 GBP ANNUAL Today

Have a full valid driving licence and access to a large van (e.g Transit size). In addition to your job pay rate of between 220 - 260 per day, life at

Warehouse and Production Operative
Natural Spa Factory Bath Today

Looking for quick, detailed and hardworking warehouse & production operatives to join our small and busy team.We are a small, family-run cosmetics business that supplies high end products to many of...

Team Member
Tortilla United Kingdom 8.4 - 10.5 GBP HOURLY Today

Amazing discounts on gym membership, cinema tickets, Apple products, holidays, high street shops and more via Perkbox. 33 days paid holiday per year (pro rata).