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The Seasonal Tech Support Coordinator is a two-year term position within the School of Journalism, Writing, and Media (JWAM). The incumbent works Monday to Wednesday between mid-August to end of April

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The School of Journalism, Writing, and Media (JWAM) is a new unit for innovative research and teaching, with programs and courses for graduate and undergraduate studies in Journalism and Writing Studies. Contributing to the development of scholarly and professional journalism practice, writing, and media production competencies across and beyond UBC, the School creates unique opportunities for students to succeed as writers, multi-platform journalists, content creators and media professionals in an era of significant shifts in communication technology and culture. The incumbent will work within JWAM with a focus on the needs of the professional journalism program.

The position provides professional technical expertise, guidance, and advice to students and faculty, and ensure all technical resources are being used safely and efficiently in digital learning spaces. This role is responsible for managing production equipment and providing informal training on the use of software, mobile, AI/AR technologies, digital audio recorders, cameras, microphones, lighting and other tools for gathering, editing, and sharing materials.

Organizational Status
Reports to the Manager of Administration in JWAM. The incumbent will interact and communicate directly with faculty and students to provide support on a broad range of school activities including the teaching and learning mission, faculty research, and community outreach activities. Liaises and collaborates with external commercial consultants and technicians as well as additional UBC service partners, including members of the Arts ISIT and Emerging Media Lab teams.

Work Performed

Consequence of Error/Judgement
Work requires judgment and initiative. Due to the unpredictability of support issues and equipment failures, the individual must have the ability to troubleshoot and work with alternative solutions. If unable to meet the tasks and to satisfy the instructor's needs could result in a failed presentation and class interruptions.

Supervision Received
Receives instruction during orientation and on subsequent new assignments or changes in procedures. This position is responsible to carry our familiar duties and responsibilities usually independently with minimal supervision. They will provide the supervisor with daily and/or weekly updates on issues and work progress.

Supervision Given
This position does not supervise, but may explain work sequences to provide training on the use of AV equipment to others.

Minimum Qualifications
Completion of a relevant technical program or a university degree in a relevant discipline and a minimum three years of related experience or an equivalent combination of education and experience.

Preferred Qualifications

Enthusiastic about contributing to the learning environment of the University. Competency in set-up and operation of audio-visual equipment and systems, in particular for media production. Comprehensive knowledge of emerging digital media technologies and their application for media production is an asset. Experience creating audio, graphics, motion graphics, social and/or video production is an asset. Experience with Windows OS and Mac OSX environments as well as operation and support of laptop computers, existing and emerging audio-visual equipment and systems. Ability to troubleshoot and advise students/faculty about gear and equipment. Ability to suggest equipment and technology for specific journalistic tasks. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to communicate effectively verbally and in writing. Ability to prioritize and work effectively under pressure to meet deadlines. Ability to work effectively with minimal supervision. Physical ability to perform the duties of the job. Physical ability to lift, move, carry up to 25 kb. Ability to stand and/or walk for extended periods. Ability to use a variety of hand-tools, such as screwdrivers, pliers etc. and simple electronic test equipment such as voltmeters, continuity checkers, soldering equipment etc.