technical support Toronto
Job description
Technical Support Specialist
Toronto
(Full-time Permanent)
Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and Women's environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.
www.trooh.com
The Technical Support Specialist will take ownership of monitoring, interrogating and remotely remediating any issues related to digital screens across the United States. You will use our CMS and remote access applications (TeamViewer/Remote Desktop/SSH) to remediate all issues and proactively monitor and ensure successful deployment of digital content on our screens. You will handle any and all diagnostic and troubleshooting to ensure solutions remain available and operational.
The hours of work may vary from 9:00am to 8:00 pm. (Afternoon/Evening shift).
ACCOUNTABILITIES AND RESPONSIBILITIES
- Maintain an online connectivity of Trooh’s digital assets.
- Act as the main IT support for field technicians. You will need to remotely connect and resolve connectivity issues.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Apply diagnostic utilities to aid in troubleshooting.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Test and evaluate new technologies.
- Other duties may be assigned.
What you offer:
- Bachelor's degree (B. A.) from a university or college degree; IT technical certifications such as A+, Server +, MCTS, CCNA are an asset
- 2-3 years of troubleshooting/technical support experience
- Expertise in IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls, and physical security of IT assets.
- Experience with management and monitoring tools, Remote Desktop Services, Windows servers are required.
- Beginner to mid level of SQL proficiency required.
- 3+ years’ experience in Azure or AWS cloud environment.
- Advanced troubleshooting skills in routing, switching, security and wireless networking
- Strong interpersonal skills, prior experience assisting technicians remotely is an asset
- Ability to manage multiple calls and tasks at one time.
What a career at Trooh can offer you?
- Competitive compensation packages and great income potential for high performers
- Full benefits
- A healthy work-life balance - generous paid time off as well as a December holiday closure
- Cross border collaboration and opportunities to grow professionally together
- Vibrant team-work environment
- Virtual and offsite social activities
- Employee Referral bonuses
We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.
Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.
Job Type: Full-time
Salary: $50,000.00-$65,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Education:
- Bachelor's Degree (preferred)
Experience:
- SQL: 2 years (preferred)
- Technical Support: 2 years (required)
Licence/Certification:
- certificate in IT (preferred)
Work Location: Hybrid remote in Toronto, ON M4V 1N6
