technical support Langley
Job description
Langley School District #35 is seeking applicants for the position of Technical Support Specialist - Level 1. This position works Monday to Friday, 7:30am-4:00pm (40 hours/week).
SUMMARY:
This position reports to the Manager, Technical Services and provides intermediate level technical support. At times this position will also be assigned to special projects that require a routine set of instructions to be followed towards the completion of the project.
DUTIES AND RESPONSIBILITIES:
Provides technical support to end users in the form of troubleshooting and fixing problems related to Windows and Macintosh computers, tablets, printers, mobile and peripheral devices.
Installs and configures basic desktop applications, desktop images and provides application support.
Maintains user accounts on Active Directory including basic administration on File, Print and Application Servers as designated.
Troubleshoots Internet connectivity issues and minor network and wireless problems.
Writes basic instructions for end users when necessary.
Maintains relevant technical documentation when changes are implemented.
When assigned to special projects, follows instructions set by the Manager.
Uses an Incident Management System/ Work Order System.
Liaises and collaborates with team members, stakeholders, and user groups to discuss technology enhancements or changes required.
Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.
QUALIFICATIONS AND EXPERIENCE:
High School Diploma plus a two-year Diploma in a relevant Information Technology track or an equivalent combination of relevant education and experience.
Four years’ experience in the technology department of a complex environment supporting a large and varied user base.
Ability to use good judgment and initiative in identifying, adapting, and applying procedures and approaches to resolve problems.
Ability to communicate effectively in the explanation and clarification of information both verbally and in writing.
Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.
Ability to work independently with minimal supervision.
Physical ability to perform the required duties.
Valid B.C. driver’s license.
Rate of pay: $29.89/per hour plus a comprehensive benefits package.
Please include the following documents in your application:
Cover letter
Resumé including names and email addresses of 3 professional references
Degree/diploma in field of IT
BC driver’s License
Any additional relevant certificates.
Note that we accept electronic applications only. We are unable to respond to follow-up phone calls or emails.
Successful applicant will be subject to a criminal records check.
We wish to thank all applicants; however, only those selected for an interview will be contacted.
About School District #35, Langley
Revenue: $100 to $500 million (USD)
Size: 1001 to 5000 Employees
Type: School / School District
Website: www.sd35.bc.ca
