technical support Cambridge, East of England, England
Job description
Key Responsibilities:
- Create and maintain training documentation, videos, and presentations covering all three ranges of control systems.
- Provide training on these systems to internal staff in accordance with the One Support model.
- Provide training in-house and abroad for clients and end-users.
- Demonstrate products to potential customers, and occasionally act in a technical sales capacity to support our sales team as required.
- Trial & evaluate new products & features prior to release, providing feedback to the development team.
- Assist customers with system designs, configuration, and programming for specific projects.
- Make regular contributions to online support resources, including FAQs, knowledgebase articles, and user tips.
- Other duties as assigned.
Essential Skills and Qualifications:
- At least 4 years of experience in a customer-facing sales or support role.
- Strong presentational skills both in person and online.
- Technical knowledge of lighting or video products and experience of their use in a live event or installation environment.
- An understanding of electrical safety.
- An ability to work independently, sometimes in remote locations.
- Good working knowledge of computers (Windows/macOS).
- Strong communication skills in both written and verbal English.
- Excellent time management, including the ability to prioritise conflicting tasks appropriately.
37.5 hours per week
For more information, contact Nicole at Recra on 0116 4646336.
About Recra Consulting :
At RECRA, we have a drive and passion to establish and build long lasting relationships. We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best. We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in’s and out’s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.
