Job description

Title: Senior IS Technician

2hr start window: 12 p.m. to 2 p.m. (EST) including weekend day/night
2hr start window for Central time zone only: 11 a.m. to 1 p.m. (Central) including weekend day/night

Description:

• Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly. Prompt response to questions from CLIENT store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations. Document problems accurately and succinctly in the appropriate support tools provided. Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.

Experience

• 6 months of application/hardware experience preferably in a call center environment
• This position requires the prompt technical responses to questions from CLIENT stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time. This position must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.

Education

• High School Diploma or GED required

Job Type: Temporary

Salary: $18.00 - $18.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift

Experience:

• Customer service: 2 years (Preferred)
• Technical support: 1 year (Preferred)
• Hardware: 1 year (Preferred)

Work Location: Remote