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Job description

Our well-established Lincoln client is looking to recruit a Technical Support Person to join their, busy, friendly team. In the Support team you will find each day rewarding and enjoyable and feel a valued member of the team.

Responsibilities

• Provide technical support to requests from customers via telephone, email, and electronic medium.
• Ensure Support Tickets are dealt with promptly and accurately.
• Document all communication with end users.
• Redirect or escalate support requests to the appropriate person or team as required.
• Provide information to users on the progress of outstanding support tickets.
• Ensure continuity of service for all users.
• Contribute to ensuring that the support system and software are kept up to date.
• Maintain focus on always achieving excellent standards of customer service.
• Achieve customer SLAs and Team targets.
• Manage and prioritise own workload.
• Participate in appropriate training.
• Attend and contribute to relevant meetings as required.
• Undertake other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job role

Knowledge & Skills

• Well organised with good prioritisation skills.
• Motivated and client focused.
• A team player with the ability to work on their own initiative.
• Excellent communication skills, both written and verbal.
• Approachable with a willingness to help others.
• Ability to present information in a friendly and professional manner.
• Demonstrate a consistently good average ticket closure rate in relation to your target.
• Ability to learn quickly and accurately.
• Demonstrate support experience /competency in at least 4 out of the following areas.
• eCommerce
• Mobile Devices
• ePOS/Offline ePos
• Courier Integration
• Accounts
• Manufacturing and Kits
• KPI Dashboards
• Business Intelligence
• Third Party Logistics
• CRM
• Forward Demand Forecasting
• Android Devices

Benefits

Very competitive salary dependent upon experience, Flexi time and flexi breaks, Hybrid working between home and office.

Modern offices, subsidised café, wellbeing support , use of company gym and additional staff benefits

Hours Mon- Fri 08.45 – 5.15 - Own Transport is Required

INDMAY

Job Types: Full-time, Permanent

Salary: £22,000.00-£28,000.00 per year

Benefits:

• Canteen
• Discounted or free food
• Flexitime
• Health & wellbeing programme
• On-site gym
• On-site parking
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Lincoln, Lincolnshire: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)
• own transport (required)

Work Location: In person