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Role Overview

The FM Technical Support role is to provide analytical and data support to the Contracts Manager, supervisors and client.

As FM Technical Support you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.

The FM Tech Support will work within a team that constantly communicate together and keep each other updated in relation to all areas within the business.

Main Duties

• The FM Tech Support will attend and drive regular monthly meetings with the Supervisors and client, providing support and reports for use in the meetings
• Assist with management and coordination of small works including quote proposals, tracking, and sub-contractor monitoring
• Assist in the planning and coordination of planned works during site shut downs
• Data base management to support maintenance schedules, proactive and reactive work orders, and ppm tasks, including analysis of the data
• Use performance management techniques to monitor and demonstrate acheivement of agreed service levels and to lead on improvements
• Update client trackers with the required information and facilitate analysis of the information
• Assist in staff and sub-contractor inductions,
• Maintain constant communication with all other service lines to ensure seamless delivery to building occupants.
• Co-ordination and collation of management information as required by the Contracts Manager (reports, reportable service failures, work volumes, contract performance, audit results).
• FM Tech Support to schedule, oversee and escort when necessary external contractors in line with the client's procedures
• Run and update site log books including H&S, inductions, MEWP, ladder and harness inspections, van inspections, training records, sub-contractor records etc.
• Undertake periodic reviews of service delivery to find areas of improvement and cost savings for benefit of customers and the business.
• Attend any training assigned to the role.
• Monitor and complete on time any training assign on the Learning Hub.

What we are looking for

• Someone with a high interest in engineering processes
• Work experience would be particularly useful in areas such as administration, building knowledge, business, construction and engineering
• High quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups
• Self-disciplined and able to work on own initiative with the ability to make decisions without referral to line manager
• Must be able to work in a team environment providing support where required
• Flexible and adaptable approach to work with good problem-solving skills
• Attention to detail, a focus on standards detail and methodical and organised
• Computer literacy essential, must be competent with the Microsoft Office suite including Word, Excel, PowerPoint, Teams and Outlook and the ability to support printing and audio-visual solutions
• Time management and project management skills. Must have a practical, flexible and innovative approach to work with an ability to prioritise workload
• Always remain calm, patient, and polite when receiving customer feedback