technical support Montreal

Letko, Brosseau & Associates

Full Time Montreal 55430 - 46879 CAD ANNUAL Today

Job description

Letko, Brosseau & Associates Inc.

Technical Support Specialist

Letko, Brosseau & Associates is one of Canada’s leading independent investment management
firms, serving both institutional and high net worth clients. The firm’s approach is based on
fundamental analysis, broad diversification, an international perspective, careful security
selection and low turnover. This approach has generated solid long-term results for clients since
the firm’s foundation in 1987. Outstanding financial performance, superior customer service and
high standards of business ethics are the firm’s guiding principles that contributed to its success
over the years.

Under the direction of the Director, IT, the position holder will ensure to provide first and second
level technical support to users.

Main responsibilities :

Provide support to users;
Manage support tickets, calls, and emails taking into consideration the level of urgency

and priority;

Manage the helpdesk system and triage incoming tickets to escalate the requests when

required;

Identify, study, process and solve technical problems;
Prepare and manage computer equipment configurations;
Perform service and server restarts when necessary;
Perform data archiving and restoration operations;
Support Windows computer networks;
Support and manage printers;
Administer, install and configure computer hardware and software;
Ensure the documentation of technical and IT security procedures;
Maintain an inventory of computer equipment;
Any other tasks directly related to the job.

Required profile:

3 to 5 years of experience in technical support;
Computer/network DEC or equivalent;
Experience in a customer service and support environment;
Learning ability and adaptability;
Ability to manage priorities and multitasking;
Strong analytical and problem solving skills;
Teamwork and autonomy;
Excellent oral and written communication skills in French and English

o The incumbent must provide technical support to all employees based in
Montreal, Toronto or Calgary.

Attention to detail and rigour;
Proactively seek opportunities to work on projects.

Salary and Benefits:

Very attractive and competitive base salary, plus annual bonus;
Generous medical, dental and life insurance as well as long-term disability insurance

plans as of day one;

Employer contribution to a deferred profit sharing plan (DPSP);
Corporate discount for your membership in a fitness center;
Our offices are in downtown Montreal, easily accessible by public transit. Steps away

from a great selection of restaurants and shops!

Our mission is to provide a supportive and inclusive environment where all individuals can
maximize their full potential.

If you are interested in the challenge, please submit your resume to [email protected].

We thank all candidates for applying, however only those selected for an interview will be
contacted.