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Our Infrastructure and Security team is hiring an IT Technical Support (Analyst, Retail helpline). Reporting to the Manager, Retail Helpline, you will be responsible for providing outstanding service, training, and support to Home Hardware stores and assisting them in the effective use of Home Hardware supported products, including Inventory Management/Point of Sale systems, Home Info, handheld devices, and electronic communications.

If you have excellent phone and email support skills, we would love to hear from you!

This position is in our Elmira, ON office. During the training period, attendance on-site is required, with the possibility of a 50/50 hybrid split afterwards.

What you’ll do:

• Assist our customers with the initial installation of Home Hardware supported software and hardware products and provide support for ongoing updates to our products.
• Research and document store suggestions for enhancements in Infrastructure and Security applications software products.
• Assist Home stores in maintaining computer hardware and operating systems supporting our products.
• Provide after-hours support for Home Hardware stores.

What we’re looking for:

• Strong attention to detail with the ability to prioritize and react to changing situations.
• Retail and customer service experience.
• Knowledge of Home Hardware systems, and familiarity with Windows, SUSE Linux operating systems is an asset.
• Strong service orientation, ability to work independently and as part of a team.
• Excellent communication and coaching skills, as well as a desire to learn are definite assets.
• Ability to work in a fast-paced office environment and able to prioritize work.
• Willingness and ability to work flexible hours and overtime when required.
• Accounting and technical knowledge an asset.
• Fluency in oral and written French is an asset.

What Home offers:

• Competitive Salary.
• Annual Incentive/Bonus Program.
• Comprehensive Benefits Program including:
  • Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount from our corporate retail stores.
• WorkPerks© by Venngo discounts.
• Home & Auto Insurance discounts.
• 3-weeks’ vacation to start.
• Personal and sick time.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.