technical support Ottawa
Job description
DCC is proud to be recognized by Forbes on their 2022 list of Canada’s Best Employers!
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
Other
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned
SKILLS
General and Specific Knowledge
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles
Formal Education and/or Certification(s) and Experience
- Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent
Abilities
- Use computer programs to develop documents and access databases
- Write end-user instructions
- Apply project and risk management techniques
DEVELOPMENT AND LEADERSHIP
- Provide functional advice and guidance to employees
WORKING CONDITIONS
- Typical office environment with occasional trave
To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.
DCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:
- criminal record checks
reference checks
previous employment
open source checks
credit/financial status
DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.
Be part of a diverse and inclusive workplace!
At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community. We also welcome applications from those who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information.
DCC is an equal opportunity employer and will consider all requests for accommodation based on a medical contraindication, religion or another prohibited ground for discrimination under the Canadian Human Rights Act. Should you require accommodation, please email [email protected].
About Defence Construction Canada/Construction de Défense Canada
CEO: Derrick Cheung
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Government
Website: https://www.dcc-cdc.gc.ca/
Year Founded: 1950
