Technical Support Advisor Manchester, England
Job description
Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!
We are actively recruiting for skilled Technical Support Advisors to be part of our great team. We provide support to over 300,000 customers annually, making sure they are safe and secure with a working alarm system.
Currently we are looking to grow our team to service our exciting range of residential, commercial, industrial, public sector and blue-chip customers.
What we offer
Competitive salary and overtime paid on top
Ongoing training and career development within a business that really does offer opportunity locally, nationally and globally.
Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Career development through various career ladders programs
Dedication to safety through our Zero Harm policy
Access to business resource groups
What you will do
The ROC (Remote Operating Center) operates 24 hours a day and is the most adaptable and versatile operational department within the company.
This is a phone based, security system support position that provides technical support to the field engineers and customers.
In this role you will be diagnosing and troubleshooting security alarm faults remotely, over the phone. You will have access to a broad range of monitoring and programming software. We are looking for candidates who can provide a high level of customer service to external residential and commercial customers. You will be dealing discreetly with bespoke and high security customer requirements as well as assisting field engineers to ensure remote connectivity to alarm systems. This is a full time role (day shift), on a 7 week rota with 2 working weekends.
What we look for
Required
An interest in problem solving.
Excellent communication skills are essential.
The ability to relay technical information to a non-technical audience.
Preferred
Experience in a technical problem solving will be advantageous.
Experience in over the phone customer service.
Background in customer services.
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
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