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At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Your Opportunity to Define Possible. Our Opportunity to Deliver the Nation’s Security. Together.

Salary: £44,000 - £66,000

Role Clearance Type: You must be able to gain and maintain UK Government clearance.

Location: Burlington House, New Malden, Kingston-Upon-Thames, London, UK.

About Your Opportunity:

A key member of the Above Water Battlespace (AWB) Team, this role will be the primary point of contact to support helpdesk in service support for large and strategically important UK Defence Programmes.

The role provides customers with timely responses to technical queries. Opportunity to impact and shape the development of existing and future systems that support major UK Defence assets.

Your Benefits:

• Flexible working schedules - we offer flexible and hybrid working arrangements. Talk to us at the application stage about any scheduling preferences you may have.
• Flexible Benefits Package – choose which NGUKL benefits you want to satisfy your personal needs. Core Benefits provided for you are Healthcare, Dental, Life Assurance and Pension. Benefits you can flex include Critical Illness Cover, Health Cash Plan, and Health Assessments.
• Employee Incentive Programme – exceptional performance is recognized through our annual incentive programme which is awarded to top performers who excel
• Career Development – opportunity for ongoing professional development and career growth opportunities

Your Responsibilities:

• Management of technical Helpdesk requests, liaising directly with the customer
• Provides technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs and systems
• Provides expertise for resolving technical problems, troubleshooting product issues and modifying products to customer requirements
• Management and maintenance of System Reference Sets including Hardware and Software
• Support production of technical documentation

Your Experience:

• Degree-qualified in a relevant engineering / technical subject (e.g. electrical engineering or similar)
• Able to deal with internal and external customers, displaying professionalism, in person, over the phone and via email
• Demonstrable knowledge and experience in resolving technical issues with complex systems
• Able to use logical and creative thinking to solve technical problems and make decisions
• Is a team player, and can create, develop and maintain productive working relationships

Your Future Team:

“Delivering a reliable and real-world Systems Engineering process into some of the UKs most exciting engineering programmes. I lead a diverse team of experienced Systems Engineers, striving to deliver strong technical leadership on some of the UKs largest engineering challenges”

Matt Wong, Systems Engineering Lead @ Northrop Grumman

The Systems Engineering team work closely with other engineering disciplines to ensure cohesion and bring all participants together. In order to deliver the complex systems we work on, we are required to manage multiple system connections to ensure cost, quality and schedule goals are met. We are passionate about solving the UKs most pressing technical challenges and are proud to deliver quality systems to our customers.

We believe that creating a team that values diversity and fosters inclusion is essential to great performance and we are proud to deliver quality systems to our customers.

Diversity is at the heart of our success. Our team share experience, knowledge and new thinking gained from a wide range of backgrounds perspective, culture, gender, race, age and many other elements across several industries. We welcome candidates from all backgrounds and particularly from communities currently under-represented within our industry. We treat everyone with respect and foster safe and inclusive environments.

About Our Responsibilities:

Our customers operate in unique environments which offer new and exciting challenges every day, cultivating a place where you can learn and thrive, working alongside the best minds in industry. We’ll give you space to develop your career, where your ideas can shape the future of our dynamic business.

We promote collaboration to achieve more than we could imagine, together. And within a respectful and inspirational environment, we value what you say and do.

How to Apply:

Interested in our opportunity?

Yes – then simply submit your application online. Your application will be reviewed by one of our expert recruiters who’ll then respond advising you of the outcome and next steps for successful candidates.

Possibly, I’d like to find out more – Email [email protected] to connect with one of our Sourcing Specialists who will be happy to support you on any quires.

Background checks and potentially security clearance form part of the recruitment process, our team will inform you of the procedures when required.

Northrop Grumman UK:

Work with a global brand that makes a real contribution to our nation’s security and future. At Northrop Grumman UK, the brightest minds come together to push the boundaries and Define Possible. As leaders in the digital transformation of Aerospace, Defence and Intelligence we are providing ground-breaking outcomes for our customers.

UK Defence Business:

Our UK Defence business is a Sovereign software and systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems.

Find out more: https://www.northropgrumman.com/careers/job-search-united-kingdom/

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Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.