TECHNICAL SERVICES ENGINEER - 2ND LINE - DISTRIBUTION CENTRE SME Wellingborough, England
Job description
THE GIG
As part of the Technical Services Team you will have a great understanding of the majority of services and how they operate. You will know how to make technology work well and you will become our subject matter expert in our distribution centres. The hub of our business, the heart of what we do – you will need to understand the complexities of the systems that make this run and be able to share this knowledge with the rest of the team.
THE STUFF THAT SETS YOU APART
- Deliver all levels of technical support to the EMEA retail stores, showrooms and offices maintaining a high degree of customer service for users at all times.
- You’ll be approachable, energetic, engaging and pro-active, with excellent interpersonal skills and a natural aptitude for understanding your customers’ needs.
- Research, diagnose and identify solutions to resolve complex technical issues.
- Required to complete essential work outside of operational hours, sometimes at very short notice.
- Provide all aspects of reactive and proactive fault location and resolution.
- Managing network and infrastructure changes to ensure minimum business risk and downtime.
- Proactive monitoring of servers, networks and infrastructure to ensure that incidents are addressed before they develop into problem.
- You will become the subject matter expert for all our distribution centre technology needs.
- Deployment and administration of physical Servers, routers, switches, UPS and LAN
- Work proactively with 3rd party suppliers to ensure high levels of service are maintained at all times.
- Assist with the planning, building and implementation of hardware and software for our existing Distribution centres and offices.
- Assist with Disaster recovery management & implementation.
- Create and maintain training material to be used by the Global IT team.
- Willing to travel across EU and stay away from home.
- Participate in an out of hours support rota to ensure all critical business services are supported.
- Contribute to deliver and support a variety of IT projects and initiatives.
YOUR FUNDAMENTAL QUALITIES
It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals – INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.
To be our Distribution Centre Engineer you will have an understanding of, and passion for, our products and a professional and flexible approach to work including travel to and work from different locations as required. You will also have the following:
- Technical IT background with experience in a technical support role.
- Experience of networking including Routing, performance optimisation, traffic management and security is key
- Knowledge and experience of the Meraki Security appliances, switches and WiFi
- Experience in supporting Offices and Retail stores, both hardware software related systems.
- Experience with Payment Integrations, Microsoft Dynamics, cPOS and mPOS desirable.
- Strong communication skills with the ability to work within a team.
- Experience of Office 365 and Sharepoint
- Positive attitude and willingness to learn.
- An ability to work to tight deadlines and manage priorities.
