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technical project manager Chertsey, England

Samsung Electronics America

Full Time Chertsey, England 69299 - 52000 GBP ANNUAL Today

Job description

Position Summary

Why Join our Team?

It is an exciting time to join Samsung. European Customer Satisfaction Organization (ECSO) – CS Planning and Governance team plays a major role in how we serve our customers and how we connect them with our highly respected service and support teams across Europe. Working in close collaboration with our Product Support (PS), Customer Experience (CX) team and our 33 markets across Europe, this new role will help drive the future of our support delivery for Samsung for the next decade or more.

We are a dynamic team that prides itself on innovative ways of driving change and transformation in a fast paced and often challenging environment. This role will be essential in helping Samsung deliver world leading CS system development and improving customer journeys across Europe.

Role and Responsibilities

Your Key Responsibilities:

Manage:

Manage CS IT projects with external teams and platforms/solutions
Oversee the day-to-day progress and achievement of CS IT projects
Reporting the progress and achievements to external stakeholders
Analyze and improve as-is processes where required
Manage new/ongoing projects for deliverables and outcomes

Build:

Develop new/improved CS system to support achieving operational efficiency
Review and propose the standard policies/process across the EU subsidiaries

Optimize:

Coordinate and facilitate the requirements from Subsidiaries, partners and HQ
Standardize for the efficient/optimized CS systems at the European level

Innovate:

Introduce the best CS systems and process and manage the projects to support and develop roberst and efficient operation for all stakeholders in EuropeDevelop

Skills and Qualifications

What we need for this role

To be successful, you will possess the following skills and attributes:

Experience of project management in IT support area
Familiarity/knowledge on systems/IT solutions such as SAP, Salesforce, Oracle, ServiceNow, AWS, Hybris, Zendesk, Sprinklr etc
Strong project managing and organizational skills with attention to detail
Strong interpersonal skills and inter-cultural working background (experience at the regional HQ of global brand is a plus)
Technical, analytical, and presentation skills with a high degree of self-motivation and can-do demeanor with strong MS office skills
Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities
Customer Service/Experience background or relevant project experience preferred
BA degree or equivalent practical experience, advanced degree preferred

What does success look like?

Implement a new/improved European standard CS systems and process across the EU subsidiaries in collaboration with internal colleagues and solution providers
Improve the communication/cross-functional interface between Samsung systems to provide best experience to our customers and partners.

Benefits of working here at Samsung include:

Bonus Scheme
Pension contribution
3 x volunteering days each year
Holiday - 25 days per annum plus bank holidays
Access to staff sales discounts on a wide range of Samsung products
Access to discount shopping portal

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We create the future by fostering a diverse culture to drive sustainable growth.

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