Technical Personal Injury Claims Handler Remote

The AA

Full Time Remote 10.56 - 12.04 GBP Today

Job description

This is the job

Are you ready to take the helm as a skilled Technical Personal Injury Claims Handler? In this pivotal role, you will spearhead the investigation, reservation, and negotiation of intricate, high-value personal injury claims. Your prowess will shine as you manage a dynamic portfolio of claims, ranging impressively between £25,000 to £75,000, encompassing both litigated and non-litigated cases.

But that's not all — as you guide these claims to their rightful resolution, you will also collaborate closely with our esteemed large loss department on cases extending up to a remarkable £100,000.

In the heart of our Personal Injury department's evolution, your expertise will be invaluable. Picture yourself fostering growth and nurturing excellence by generously sharing your knowledge with junior members of the claims team. You will not only participate in training endeavors but also provide essential referrals and mentorship that empowers the next generation of claims professionals.

Join us in shaping the future of our department, while leaving your indelible mark on the personal injury claims landscape. Your journey starts here.

Are you ready to make a lasting impact?

What will I be doing?

Thorough Claim Handling: Diligently assess indemnity, investigate liability, and evaluate quantum on motor claims. Your commitment to comprehensive claim management will play a pivotal role in optimizing indemnity expenditure.
Communication: Your adept communication skills will shine as you interact with customers, ensuring fair treatment and delivering world-class customer service aligned with both industry and company standards.
Efficient Caseload Management: Proactively overseeing a caseload, expertly managing correspondence and tasks within the specified Service Level Agreements (SLAs).
Strategic Settlement Negotiations: Display your negotiation finesse while reaching settlements for third-party claims, a skill that directly impacts the resolution process.
Enhancing Customer Experience: Identify process and control gaps within the legal defense panel's performance, paving the way for improved customer claims experiences. Collaboratively devise and implement corrective actions.
Technical Expertise & Market Awareness: Maintain a high level of technical expertise, staying current with market trends and legal updates that shape the landscape of your work.
Vendor Relationship Cultivation: Forge robust working relationships with suppliers, fostering collaboration that enriches the overall claims process.
Reinsurer Reporting: Meticulously update and report Reinsurers' reportable claims to the Senior Management, ensuring transparency and accuracy in the reporting process.
Supporting Efficiency Initiatives: Contribute your insights and skills to projects aimed at enhancing cost-effectiveness, service quality, and procedural efficiency across the department.
Complex Case Referrals: Address referrals from the PI department, showcasing your expertise as you handle cases with a value of £25,000 and above.

In this comprehensive role, you will navigate diverse challenges while making a substantial impact on our department's success.

What do I need?

we're seeking a candidate with the following qualifications and qualities:

Experience: Desirable to have a minimum of 2 years hands-on experience in handling Technical personal injury claims, showcasing your expertise in this intricate domain.
Communication Proficiency: Exhibit excellent written and verbal communication skills, coupled with the ability to confidently negotiate. Your communication finesse will be a cornerstone of your success.
Time Management and Organization: Demonstrate exceptional time management and organizational skills, ensuring that you can efficiently juggle multiple tasks and priorities.
Attention to Detail: Display a keen eye for detail and an unwavering commitment to accuracy, underlining your dedication to meticulous work.
Effective Time Management: Showcase your prowess in managing your time effectively, a skill that will be crucial in meeting deadlines and maintaining efficient operations.
Strong Decision-Making: Highlight your ability to assess evidence critically and make sound commercial decisions, reflecting your judgment and analytical skills.
Proven Track Record: Present a track record of successfully handling fast-track and multi-track bodily injury claims, including navigating liability disputes with finesse.
In-depth Knowledge: Possess a strong understanding of indemnity, liability, and quantum issues, bolstering your capacity to navigate the complexities of claims.
Comprehensive Claims Handling: Demonstrate a comprehensive grasp of cradle-to-grave claims handling, encompassing various aspects such as: