Technical Operator Grays, England
Job description
Are you keen on providing excellent customer service and working with multiple teams to help find solutions to problems? Can you deliver service excellence to our customers within a defined frame work? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people like you?
Your role
We are looking for a Technical Operations Specialist to join our operations team based in Thurrock in one of Fujitsu’s strategic Data Centres. Your primary role will involve providing first line Data Centre support for a range of internal, private and public sector customers to help ensure services remain operational and that incidents are managed promptly within a defined process. As well as dealing directly with customers the successful candidate will also work closely with other Data Centre teams and Fujitsu Business units to pro-actively safeguard customer services, maintain Data Centre installation standards and the upkeep of configuration management toolsets.
This is a shift working role covering 24x7/365 days per year on a 12hr rotational shift pattern. The successful candidate will need to gain the relevant security clearance – SC clearance.
Your experience
- Good communication skills to be able to communicate effectively through online toolsets
- Knowledge of Data Centre Infrastructure
- Experience within a process driven environment
- Have an eye for continuous improvement to help enhance Fujitsu’s Data Centre offering
- Pro-active in your approach to work
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu
