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Job Specification – Technical Service Manager

Job title: Technical Service Manager

Salary: £57,000pa with additional OTE.

Location: Home based, Site visits with nationwide travel if required.

MUST BE ELIGIBLE TO WORK IN THE UK

Reporting to: Operations Director
Staff reporting directly: Scheduling, Service Administration and Stores Staff

Organisational and departmental relationships: Reporting directly to the Operation Director, you will give regular information on Scheduling, Engineering and Service performance. You will also be required to produce written reports on a frequent basis.

You will work closely with Operations, HSQE, BusDev, Accounts and
Projects to achieve the aims set out below.

Department objectives:

• To maximise electrical production and reduce operational costs by taking responsibility (where this is economically beneficial) for the operation, scheduling and maintenance of all plant and equipment. Key to this will be our ability to comprehensively schedule, cost, operate and maintain our own and client’s plant.
• To ensure the operation and maintenance of all plant achieve maximum safe electrical output
• The aim of the Company is to develop a successful, sustainable, and profitable business based on gas utilisation, storage, solar and other technology
• The company is looking for safe, clean, and well-run sites, which meet client expectations, budgetary and performance targets and hold comprehensive records of interventions and performance.

Main responsibilities:

• Lend expertise to all departments to ensure optimised scheduling, maximised production with low operating costs.
• Advise and regularly forecast costs for in house and externally sourced Operation and Maintenance, refurbishment and/or modification of customer’s equipment for contractual and budgetary purposes.
• Product development, selection proposal, supply, and cost reduction.
• Liaise with potential clients providing the technical resource to facilitate solutions.
• Manage the technical aspects and assist with the negotiation of supply chains where appropriate.
• Ensure continual, efficient scheduling, execution and recording of equipment maintenance as part of an asset management, quality and ‘customer experience’ system.
• Actively identify engineering challenges and submit proposals for upgrade or downgrade products, where necessary.
• Provide detailed failure evaluation reporting including failure mode, conclusion, and remedial actions to prevent repeat.
• Ensuring tests and work procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary.
• Ensure that engineering/product suppliers are audited to improve their quality of service.
• Manage the stores, parts supply function and control inventory level where appropriate
• Evaluate and improve Overall Equipment Effectiveness
• Provide guidance to senior management on the choice and implementation of improvement initiatives.
• Provide support and guidance to the Operating and Engineering staff on fault finding, rectifying and remediation in and out of normal working hours
• Develop and source parts and tools to improve maintenance regimes
• Development and man management of the Stores and Service administration staff
• A commitment to continuous enhancement of your skills and knowledge
• Reduce dependency on contractors, where it is economically prudent.
• Avoid unnecessary expenditure by using skills and tools available within the company
• Ensure levels of stock are adequate and controlled for the needs of the business
• Managing your time and travel effectively
• Prioritisation and coordination of your own workload and that of the of the staff who report directly to you
• Compliance with all relevant legislation including HSQE

Key tasks:

• Development, Review and Compliance of the company’s operations and maintenance procedures, manuals, record keeping and stock control systems
• Manage scheduling of planned and unplanned maintenance for all plant in conjunction with Operations
• Monitor and audit equipment performance through gathering relevant data and maintenance records and producing statistical reports.
• Audit Generator maintenance procedures, providing advice and direction for continual improvement.
• Oversee condition monitoring of plant and equipment
• Recommend technically and commercially viable improvements/change required to prevent equipment failure.
• Investigate and formally report on equipment failure and provide expert considered conclusion
• Manage the timely scoping/costing of technical solution and engineering jobs [‘Emergents’]
• Coordinate engineering works in conjunction with Operations Managers
• Manage the supply of parts, equipment, and solutions
• Purchase order administration ensuring compliance with Company policies and procedures
• Passing on your knowledge and skills to all levels of staff
• Attendance at all relevant meetings
• Control and reporting of operating and overhead costs
• Analyse the supply market, suppliers’ products and submit proposal to benefit engineering supply, equipment specification and/or financial performance.
• Incorporate new technology and training when required.
• Implementation of HSQE systems
• Commitment to training to enhance knowledge and skills with regard HSQE and materials
• Participation in the formal appraisal of the staff reporting directly to you
• Any reasonable task required by the management in the exercising of its goals

CANDIDATE PROFILE

Knowledge/ Experience

• Extensive knowledge and experience of mechanical and electrical plant operation and maintenance
• Work Scheduling, Operation and Maintenance of plant and equipment in a commercial environment
• Recognised formal level qualification in either a mechanical or electrical skill
• Proven supervision and management of a multiskilled team
• Prioritisation and commercial awareness
• Expertise in managing technical supply contracts and negotiation with suppliers regarding specification requirements
• Experience of operating and maintaining a wide range of equipment and electricity generators on low grade problematic fuel and in arduous environments (Landfill, Stranded Gas, Flare Gas, Remote, Altitude).
• Experience with Solar and Energy Storage Facilities
• Hold a full UK licence and Passport

Personal qualities:

• Self-Motivated.
• Professional excellence in organisational, scheduling, costing, managerial and mentoring skills.
• Ability to meet agreed deadlines
• Flexible approach to a varying workload, duties, and travel

Problem Solving and freedom to act:
You will be required to schedule and prioritise your own work to achieve agreed targets. Routine decisions should be made alone but any decision, which will have a major impact on procedure, and practice, legal implications or cost implications should be authorised by the Operations Director.
You must be capable of finding and implementing solutions to a wide range of problems relating both to the facilities and employees.
In any legal issue, e.g. disciplinary matter, you should always seek advice before proceeding.
Decisions which will affect budgets or staffing levels need to be cleared by the Operations Director

Performance
The ultimate measure of the position is the provision of fair, accurate reviews on Plant Scheduling, Model Costing, Engine Performance,
Expenditure control and Product Development.

• Assessments from Line Manager
• Through Performance & Development reviews - ‘Appraisal’

Job Types: Full-time, Permanent

Salary: £57,000.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Salford: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Salford

Reference ID: 22-OPS-TSM