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Technical Field Support Engineer London, England

Kone

Full Time London, England 32068 - 51000 GBP ANNUAL Today

Job description

Purpose

A Technical Field Support Engineer provides technical support during the installation, commissioning and life cycle of KONE products. They resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE’s safety, process, and quality requirements, without problems and on a timely basis.

Key Responsibilities:

Remote and site support services for Front Lines and Supply Operations

Provide remote or on-site technical support for installation issues
Provide support also in digital, APF, software and BIM related issues

Ride comfort

Provide technical support to ensure customer specification requirements

Product development

Product development and feedback of change requests
Piloting and implementing new product and solution

Method and tools development

Testing methods and tester support
Trouble shooting tools development

Training:

Train local Trainers/employees during site visits and/or deliver scheduled training sessions
Co-operate with and provide expertise to global and local training centers in training courses

Quality:

Create quality reports after site visits and list issues which require corrective actions
List all helpdesk issues and forward corrective actions according to KONE process requirements.
Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

Safety

Be aware and operate within KONE safety requirements
Ensure each installation follows the global processes and guidelines
Follow the safety procedures and rules of customers, partners and KONE.

Report safety concerns
Stop installation or lift operations if safety violation or hazards are detected

Skills & Experiences:

NVQ Levels 3 or 4
Knowledge of KONE and/or non-KONE products
Good technical understanding of product and service solutions that meet the customer expectations
Takes safety aspects into account and selects environmentally sustainable solutions when possible.
Good communication in both spoken & Written English
IT literacy
Willing to travel
Flexibility

Training will be provided

Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Company Car, Bonus.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.