Technical Customer Support Specialist London, England
Job description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together. #LI-Hybrid
Accertify is a leading provider of fraud prevention, chargeback management, device intelligence and payment gateway solutions to customers spanning diverse industries worldwide. Together, we have demonstrated tremendous growth and value to our impressive list of merchants that we protect. This continued rapid growth creates additional opportunities to enhance the value we provide to our clients with all of our solutions.
Accertify, a wholly owned subsidiaries of American Express. We are looking for a Platform Specialist to join our team to assist our customers and manage their exposure to online credit card fraud.
Go above and beyond at a company that sets the standard for customer-first service.
How will you make an impact in this role?
- Provide technical support and set up for our clients regarding our Fraud, Chargeback, and Payment Gateway functionalities
- Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are impacted
- Configure and troubleshoot client integrations within Interceptas
- Develop and deploy fraud transaction screening rules and methodologies
- Configure Fraud Analyst user interface to client’s specifications
- Work closely with clients to identify new features and functionality for Interceptas
- Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adopt new approaches and features as needed
- Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded
- Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams
- Collaborate and attend meetings as assigned
Minimum Qualifications:
- Excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best in class customer experience
- Prior experience working directly with customers
- Experience with technical troubleshooting of an application
- Excellent written and verbal communication skills
- Energetic, enthusiastic, and have a “can do” positive attitude
- Detail oriented
- Posses leadership traits and characteristics is a plus
- University degree or equivalent experience
Preferred Qualifications:
- Experience with online credit card fraud prevention a plus
- Experience with supporting payment transactions with a card processor
- Experience with supporting chargeback processes
- Experience with supporting software as a service (SaaS)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To complete your application, please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on [email protected]
