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Job description

Job Description

PURPOSE

The IT Help desk and Systems Support role serves as a member of the Managed Services team whose primary function will have specific client scope and responsibility. This role is responsible for supporting the day to day support, administration, and continuous improvement of desktop operations at specified client accounts.

Reports to:

• Team Lead Supervisor

Division/Group:· Corporate

Direct Reports

• N/A

Authority

• N/A

RESPONSIBILITIES:

• Primary responsibilities include but are not limited to:
• Provide helpdesk support related to computer systems, hardware and software
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the IT Ticketing system as well as the inventory system - Asset
• Management System
• Assist with on boarding of new users
• Install, test and configure new workstations, peripheral equipment and software
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Basic management level for Active Directory (manage user accounts and computers in AD)
• Perform timely workstation hardware and software upgrades as required
• Other duties as assigned

QUALIFICATIONS:

• Minimum one-year Helpdesk/desktop support experience
• Experience with Service desk ticketing tool
• Experience in troubleshooting and resolving Windows and Mac user issues
• Experience with cisco level 2 switches and IP phones
• Experience with installing and configuring Windows 10/11, Mac, Android, iOS, WIFI
• Experience with Lenovo, Mac hardware computers

COMPETENCIES:

Accountability- Responds to job-related commitments by meeting deadlines and being reliable; reviews and assumes additional responsibilities; balances organizational, team, and individual commitments

Problem Solving- Analyses complex issues to develop approaches or solutions that are considered forward-thinking and best practice

Teamwork- Shares ideas, concerns, and solutions with the team; places a high value on teamwork and sets values and objectives that encourages team cohesion

Physical:Stationary Position (20 - 40%)

Move / traverse (70 - 80%)

Operate a computer / phone (80%)

Environment:Indoor, moderate noise levels

Job Type: Full-time

Application QuestionsYou have requested that Indeed ask candidates the following questions:

• How many years of IT Support experience do you have?

Job Type: Full-time

Salary: $31,961.93-$113,301.64 per year

Benefits:

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person