Technical Account Manager - EMEA London, England
Job description
Make Your Mark
Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we're always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.
We are looking for an enthusiastic and personable Technical Account Manager to oversee and address our customers' technical needs. As part of this role, you will need to maintain good customer relationships that promote retention and loyalty through maximizing the benefits and use of Cymulate services. During your day to day work you will interface with customers, partners, product management, R&D, marketing and more.
DESCRIPTION
- Ensure customers remain satisfied with the services by educating them about functional capabilities, new product features, and possible upgrades.
- Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound inquiries.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests and report to the product manager.
REQUIREMENTS
- Minimum 2 years' experience in Customer Service and/or Tech Support -Must
- Minimum 5 years' hands-on experience with IT/security products such as Firewalls, DLP, AV, and Endpoint security solutions etc.
- Strong analytical, written, and oral communication including strong presentation and negotiation skills in dealing with customers all levels including management.
- Great interpersonal and relationship-building skills.
- Resolve problems independently and understand escalation procedure
- Ability to quickly adapt and master new technology
- Knowledge of regulatory and compliance requirements (e.g. ISO27K, SSAE16, HIPPA, PCI, FISMA, etc.)
- Significant advantage - Relevant professional experience including working knowledge or high-level awareness of the following technologies:
- Log Management and SIEM (e.g. Splunk, IBM QRadar, HP ArcSite, etc.)
- Firewalls (e.g. PaloAlto Networks, Checkpoint, Cisco ASA, Juniper SSG, PFSense, etc.)
- Routers (e.g. Cisco, Juniper, etc.)
- Network Analysis Tools (e.g. Wireshark, etc.)
- Endpoint Security (e.g. Carbon Black, Symantec, McAfee, Kaspersky, etc.)
- Windows Management (e.g. SCCM, SCOM, Active Directory, Group Policy Objects, etc.)
- Vulnerability Management (e.g. Nexpose, Tenable Nessus, etc.)
- Penetration Testing Tools (e.g. Metasploit, Backtrack, Kali, etc.)
- Experience working for one of the large security product vendors – an advantage
- Experience working for an international SaaS/Web/Tech company – an advantage
