technical account manager Sheffield, England
Job description
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems.
Now, we have an exciting opportunity for an Implementation/ Technical Account Manager to join our multi-award-winning team.
Do you have experience in commercial sales or account management?
Do you love working with clients and building lasting customer relationships?
Do you find enjoyment in new challenges and problem-solving?
If so, this might be the next opportunity for you.
Role info:
Implementation Manager - Progression to Account Manager within 6 months
Sheffield based / hybrid working with site visits up to 3 times a week (on average 1-2 times per week)
£37,500 - £47,500 DOE
Plus Benefits
Full Time - Monday to Friday (Occasional weekend travelling as needed)
Culture: Working as a Team, Collaborative, Constructive
Pedigree: Recognised with nine nationwide awards for our products and services to date including multiple awards from The Vendies.
Your Skills: Sales, Account Management, Project Management, Excellent Communication, Motivation, Problem Solving
About us:
Our clever tech tracks stock, automated ordering, service management and provides real-time reporting and analytics. Suffice to say we are the leaders in vending management & intelligence.
Since our launch in 2007, our software systems were always created to make things simply better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere.
Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services.
The Implementation / Technical Account Manager role:
As Implementation / Technical Account Manager you will primarily be responsible for managing the planning, execution and delivery of migrating clients to our software.
You will work and communicate closely with stakeholders at all levels to develop an in-depth understanding of their needs and requirements. You will improve your system knowledge through internal training and self-learning and then use this knowledge to assist in the training of large groups and individuals effectively.
After 3 – 6 months of conducting the roles and responsibilities of implementation manager the successful candidate will begin to transition into Technical Account
Management, during which, responsibilities for Implementations will be reduced.
A typical week in the role might involve:
+ Visiting clients for account reviews and/or to help them move forward on certain areas of the system
+ Listening to clients’ issues and challenges, then highlighting areas of the software that could help solve their issues (including opportunities for upselling)
+ Conducting relevant product and service training with customers
+ Actively participating in ongoing self-training and group training where applicable
+ Working closely with the Head of Operations and fellow Technical Managers to conduct client visits together in a collaborative manner where required
+ Conducting virtual calls where in-person meetings are not possible
+ Responding to email and telephone queries about areas/functions of the system, how it is designed and the best-demonstrated processes for putting it to work.
+ Maintaining a Customer Relationship Management database of your clients/contacts.
About You:
+ Commercial sales/account management/project management experience
+ Ability to build personal/company credibility and effective working relationships across all levels
+ Excellent communication skills, both written and verbal
+ Motivation, drive and enthusiasm - with the determination to make a difference throughout
+ A passion for helping increase the effectiveness of the system
+ Flexibility to work both independently and as part of the team
+ Motivation to constantly improve ways of working (both yours/ours and our clients’)
+ Enjoyment in problem-solving, by delving into the detail of the setup of the system
+ Full UK driving licence
Interested? Apply now for a fast track to the hiring manager.
Your Previous Experience / Background Might Include:
Software Onboarding, Technical Account Management, SaaS Account Management
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
