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Who are FROSCH? FROSCH is a Chase company who focus on deluxe leisure and corporate travel globally. We are a travel organisation that excel in exceptional service in global travel management and luxury vacation planning. FROSCH partner with multiple large organisations, sports teams and celebrities across the globe to help support them with their travel needs. Frosch is ranked as one of the top 15 travel management companies in the world so come and be part of the family!

FROSCH believes customer service is a complete company effort. If you are customer service driven with a technical mindset, we want to hear from you! In this role as an Online Support Specialist (Tier 1) you will assist all FROSCH clients, vendors and employees by providing support with processes, tools and different products such as profile management and many other applications. Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm.

Job Responsibilities

Onsite Position (Mon-Fri, 9am-5pm flexible)

As a Technology Operations, your primary responsibilities will include:

• Analysing and resolving computer and network hardware/software problems in a timely and accurate manner
• Performing analysis, diagnosis, and resolution of complex problems for end-users, as well as recommending and implementing corrective solutions
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-users' workstations and related hardware and software
• Fielding help requests from end users via telephone and e-mail in a professional manner
• Assisting with equipment installations and movement
• Troubleshooting telephone and network problems to ensure proper connectivity of all workstations and other network appliances
• Performing administrative tasks with Windows network accounts

• FROSCH covers the cost of most work-related equipment for onsite employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

• Solid hands-on experience providing end user support in a Windows 7 or Windows 10 Active Directory environment
• Proficient in Microsoft Office applications and Office 365
• Experience in supporting both onsite and virtual work environments
• General knowledge of hardware, printers, scanners, computer networking, mobile devices, wireless access points, and troubleshooting methods
• Ability to work and communicate efficiently with remote team members
• Eye for detail with keen organizational skills
• Excellent writing, communications, customer service, and analytical skills
• Travel and/or hospitality experience preferred

• If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
• Competitive salary, depending on experience
• 35 hour working week
• 25 days annual leave + statuary holidays
• Very competitive pension
• Life assurance
• Private medical care
• Business Travel Insurance
• Employee Assistance Programme
• Very competitive employee referral bonus scheme
• Discounts in many major shops, online retailers and gyms

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.