Tech Support Analyst - Global Markets

Tech Support Analyst - Global Markets London, England

UBS
Full Time London, England 45000 - 75000 GBP ANNUAL Today
Job description

United Kingdom
Information Technology (IT)
Group Functions

Job Reference #

274118BR

City

London

Job Type

Full Time

Your role

Do you have a knack for technology and a firm business understanding? Are you at your best when supporting others? We’re looking for someone like that to:
– support the Service & Product Manager across our Rates and Credit business (Trading and Sales) and our technical partners
– uphold high standards for timely issue resolution and communications with our clients
– contribute expertise to the management of existing and new IT products and services
– define business and technical workarounds in a rapidly moving environment, initiate and help to deliver process improvements (including automation solutions)
– maintain a knowledge database, and personal development to succeed

Your team

You’ll be working in the Global Markets Derivatives and Solutions HS (Hosting Services) team in London. We are aligned to the Credit and Rates business and trading desks, supporting their critical trading applications. We build direct relationships with our business users of these systems and act as a single interface between the business and the Rates and Credit IT organisation. The team works closely with application development teams distributed globally. Quality standards are high, and the team takes pride in continuous innovation, responsiveness to change, and a deep understanding of the technologies used. The team’s mix of support and project delivery responsibilities offer unusual opportunities for exposure to both the Fixed Income trading business and platform design, 3rd party real-time matrix pricing, trading [including Electronic Markets], risk, P&L and position management system for Bond / Futures / Swaps traders.

Your expertise

You have:
– a natural ability to solve complex issues (covering both technical and business areas)
– experience in a role like this (e.g. previous Front Office Rates and/or Credit exposure within Investment Banking)
– supported both packaged and custom solutions (e.g. ION MarketView for Bonds, Futures and IRS)
– strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
– have fundamental IT skills across Windows, UNIX, SQL and ITIL
– Front Office exposure within Investment Banking (Essential)
– ION MarketView infra / Gateways / Client (Essential)
– FIX message experience (Essential)
– Splunk and/or AppDynamics experience (Essential)

You are:
– a confident communicator that can explain technology to non-technical audiences
– capable of understanding client needs and translating this into our products and services
– a strong team player

#LI-Hybrid

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Tech Support Analyst - Global Markets
UBS

www.ubs.com
Zürich, Switzerland
Ralph Hamers
$10+ billion (USD)
10000+ Employees
Company - Public
Investment & Asset Management
Finance
1862
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