![Tech Support Analyst - Global Markets](https://i0.wp.com/media.glassdoor.com/sql/3419/ubs-squarelogo-1434957245221.png)
Tech Support Analyst - Global Markets London, England
Job description
Job Reference #
City
Job Type
Your role
– support the Service & Product Manager across our Rates and Credit business (Trading and Sales) and our technical partners
– uphold high standards for timely issue resolution and communications with our clients
– contribute expertise to the management of existing and new IT products and services
– define business and technical workarounds in a rapidly moving environment, initiate and help to deliver process improvements (including automation solutions)
– maintain a knowledge database, and personal development to succeed
Your team
Your expertise
– a natural ability to solve complex issues (covering both technical and business areas)
– experience in a role like this (e.g. previous Front Office Rates and/or Credit exposure within Investment Banking)
– supported both packaged and custom solutions (e.g. ION MarketView for Bonds, Futures and IRS)
– strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
– have fundamental IT skills across Windows, UNIX, SQL and ITIL
– Front Office exposure within Investment Banking (Essential)
– ION MarketView infra / Gateways / Client (Essential)
– FIX message experience (Essential)
– Splunk and/or AppDynamics experience (Essential)
You are:
– a confident communicator that can explain technology to non-technical audiences
– capable of understanding client needs and translating this into our products and services
– a strong team player
#LI-Hybrid
About us
With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
Join us
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
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