Team Member - Food & Beverage London, England
Job description
Job Ref: HEA1933
Branch: DoubleTree by Hilton London Kensington
Location: Doubletree by Hilton Hotel Kensington, London (South West)
Salary/Benefits: Competitive Salary plus retention bonus and other benefits
Contract type: Permanent
Hours: Part Time
Hours per week: 20
Posted date: 21/02/2023
Closing date: 02/05/2023
Hilton is the world's most recognised hospitality brand and is the largest upscale operator of hotels in Greater London.
We have a fantastic opportunity for a Food Beverage Team Member to join our team at the ‘Doubletree by Hilton in Kensington’; a prestigious 4-Star property.
As a Food Beverage Team Member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the restaurant's business performance, as well as maintaining high standards of food, service, and health and safety.By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.
Your day-to-day
- You will welcome our guests, recommend food and drink and help keep service on track and up to standard
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Ensure all products are served according to Hilton standards;
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
- Ensure accurate billing
- Demonstrate perfect knowledge of all menu items and daily specials
- Ensuring a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and to report any hazard, accident, loss or damage to management.
What we need from you
- Hospitality / Travel /Tourism qualification at any level.
- Complaint handling skills
- Good presentation and appearance
- Excellent verbal communication Skills
- Customer care skills
- Working in a team
- Flexible working shifts
- Willing to multi-skill and support other areas of the hotel
Benefits
- Annual bonus for all Team Members
- Fantastic career potential with one of the UK's fast-growing hotel operators
- Employee rates across our properties
- Retention bonus on completion of 3 and 6-month service
- Service-based annual leave (increase up to a maximum of 5 extra days)
In line with the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
A stylish central London hotel with a Georgian façade, meeting facilities, free Wi-Fi and a chic restaurant. Doubletree by Hilton Kensington is just steps from Gloucester Road Tube station, from where it is six minutes to national rail and coach connections at Victoria station and eight minutes to Paddington station. Enjoy a night at the Proms in the Royal Albert Hall, 13 minutes walk from the hotel. Exibitions at the Natural History Museam, Science Museum and the Victoria and Albert Museum are withn easy walking distance and is a five minute taxi ride to Harrods and the shops of Knightsbridge.
Job Type: Part-time
