Team Member Swansea, Wales
Job description
Our Company
Our Restaurant Hub is the first of its kind, bringing together a collection of diverse brands from our Boparan Restaurant Group portfolio to a retail environment near you. Our Hubs are made up of some of our much loved brands: from Carluccios Caffe, Ed’s Easy Diner to Harry Ramsdens, a little something for everyone.
We pride ourselves in delivering the best service and standards to our customers each and every time, and we know that in order to achieve this, we need amazing people on board to continue our mission - and that’s where you come into the mix!
Key Purpose of the role:
You’ll help us bring the magic of our brands to our customers through the food and drink that we serve. You will create that warm first welcome, take care of all the things in between, all the way through to that fond, final farewell. Along with your team, you’ll ensure that all food is served to brand standard and that only the absolute best reaches our customers. You’ll also play a key role in ensuring our Restaurant Hub looks amazing all day every day!
Responsibilities:
- Providing exceptional standards and service to all customers
- Prepare food and drink orders
Ensure that our menu is always prepared and served to specification, in line with your training and that you understand the importance of quality and consistency- Ensuring all delivery items are checked for quantity, quality and use-by date and are put away as per company policies and procedures
- Always has the customer at the heart of everything you do- effective and professional handling of any customer complaint, informing management on duty immediately
Ensures excellent standards are maintained at all times by following set cleaning tasks on a daily, weekly, and monthly basis and as per site requirements- Can fully explain and demonstrate the allergen procedures.
- Always a key player and a team player!
What’s in it for you
- 50% Discount off your total bill for you and 5 friends across all of our brands (T&C's apply)
- Wagestream Membership - Access to pay before payday!
- Exclusive access to discounts on 1000's of online and high-street retailers and restaurants
- 28 days holiday
- Discounted Food on Shift
- Training and development opportunities
- Career progression
- Employee assistant programme
- A lucrative 'refer a friend bonus scheme'
We welcome anyone to join our team, apply now and become part of the Boparan family!
