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Job description

Sleeperz Newcastle is currently recruiting for a Receptionist to join their friendly team!

We offer warm hospitality and great value in the heart of vibrant cities and are looking for the right person to join our Newcastle team.

All of our hotels are in the heart of the action, easily accessible by mainline rail stations and local transport. The city’s attractions are right on our doorstep, which makes us the perfect stay for a concert, conference or cultural event. With relaxed spaces and well-appointed rooms, we’re the perfect choice for both business and leisure stays.

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

As part of RHL, we are proud to have collectively made a commitment to provide a culture which is built on the respect, fairness, equality, diversity and opportunity; and to placing our team members wellbeing and career development at the heart of our business.

We want to ensure that all our team members at Sleeperz are engaged, motivated, and most importantly, happy. We have put together a great range of benefits that our team members can enjoy both at and outside of work. These include:

·Bonus opportunities

·You will have access to our outstanding Learning & Development Programme that includes a great online programme as well as in person development

·We partner with Stress Matters to ensure the welfare of our team members is a top priority

·You will enjoy discounted rates for yourself, friends & family at our hotels

·You can access our Employee Assistance Programme whenever you need

·If you like freebies and discounts, we’ve got you covered with free membership to Perkbox

·Enhanced sick pay

·We give additional holiday in line with service

·Access to our Online Community where we celebrate each other’s success and keep all of our team members well informed

·And many more….

We are looking for individuals with a genuine interest in pursuing a career in Front of House to join our growing business and to contribute to and share our success.

Are you the kind of person who loves to put the guests at the heart of everything you do? Who takes the time to listens and focuses on their needs? Do you have a passion for customer service and the ability to create the ultimate customer experience and best first impressions within a busy and vibrant hotel? If you answered yes, then we want to hear from you!

You will be seen as an ambassador and champion the Resident Hotels and Sleeperz brands both internally and externally. With a keen eye for attention to detail.

We are keen to hear from people from all backgrounds and experiences, so even if you aren’t sure that you tick every single box, please do apply – we want to work with the right people for us.

So, if you are enthusiastic, friendly and eager to learn and are looking for your next role in the hospitality industry, please send us your CV – we want to hear from you!

Job Type: Full-time

Salary: £10.90 per hour

Benefits:

• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• 8 hour shift

Application question(s):

• Are you comfortable speaking on the phone?
• Are you comfortable dealing with guest enquiries?
• Are you comfortable on your feet for long periods of time?

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person