Team Member Guildford, England
Job description
We have been Denmark’s favourite bakery for over 20 years, serving delicious breads, pastries and cakes made by hand, single estate coffee, great breakfasts, premium salads, Danish open-faced sandwiches and freshly made baguettes. We opened our flagship Bakery in Piccadilly Circus in Christmas 2016 to huge acclaim and fantastic reviews, now we continue our expansion in London.
As a team member at Ole & Steen you are responsible for the quality of the guest experience, whether this is the welcoming smile they receive at arrival, the display and sale of our products, the cleanliness and ambience of our bakery, creating our menu items in the kitchen or ensuring everyone has clean crockery, utensils and environment to enjoy as a guest or colleague.
At Ole & Steen our commitment to our core principles, “heart-made, rustic, refined and everyday special”, fosters a sense of community and engagement. Each team member takes the extra step to create exceptional guest experiences and products of the highest quality. Explore available opportunities and join the hygge.
Benefits at working with Ole and Steen
- Successful completion of 3 months probation period the pay rate will be increased
- 50% discount at any Ole&Steen location
- Free meal whilst working
- Uniforms provided
- 28 days holidays
- Full time or part time hours – permanent or temporary contracts
- Learn new skills and grow with us – endless possible promotions
- 26 locations and growing
Responsibilities:
- Make all our guests feel welcome, treat them as if they are entering your own home with a warm greeting and farewell
- Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
- Baristas should take orders and make coffee, tea, and other drinks to customer specifications
- Follow the Ole & Steen service standards consistently
- Handle guest complaints where appropriate, ensure they are dealt with promptly and effectively, making the guest want to come back
- Ensure all orders are entered correctly on the till
- Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
- Ensure all monies are securely handled and accurately balanced at end of shift
- Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required
- Ensure your section and working areas are kept clean, tidy, set and stocked up at all times
- Check and clean all public areas and ensure constant supply of soap, toilet tissue and paper towels at all times
- Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards
- Report any faulty equipment or machinery to the Manager
- Make sure your appearance, uniform, timekeeping and behaviour meets our standards at all times
- Ensure kitchen and bakery areas are kept clean and tidy at all times following all Ole & Steen Food Safety and Health & Safety standards
- Operate the wash up area, ensuring a sufficient supply of crockery, cutlery, glasses etc.
- Store deliveries in the appropriate areas adhering to correct stock rotation principles (FIFO – first in, first out)
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Prepare and assemble food as required
