Team Member

Team Member Norwich, England

Mr Mulligans
Full Time Norwich, England 9.35 - 9.78 GBP HOURLY Today
Job description

GROUP INTERVIEWS ARE BEING HELD ON THE 28TH OF JANUARY 2023

VISION OF THE ROLE:

To support the General Manager with overall responsibility for the delivery and development of all aspects of the Mr. Mulligans Norwich, and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offering.

To safeguard the long-term success of Mr. Mulligans for its stakeholders, all team members will display determination and focus in guiding all the elements of Adventure Leisure to the highest level ensuring that Mr. Mulligans Norwich is recognised as the premier family-centric leisure destination of the surrounding area.

MEASUREMENT OF SUCCESS:

The team member will be measured against key criteria:

Operating profit (derived from income, retail and F&S sales)

Annual measurement of staff engagement

Customer loyalty measured by Net Promoter Score (NPS)

Audits

Regional Operations Manager reviews, General Manager reviews, operational feedback, and personal objectives

KEY RESPONSIBILITIES:

Operations

· Maintain positive and effective relationships with customers and colleagues.

· Assist with the care and maintenance of all assets, inventory, and resources of the location.

Course Marshall

· Ensure customers are adhering to the course rules and regulations.

· Ensure that slow play/progress is kept to a minimum.

· Reinforce Health & Safety notices as required.

Kitchen

· Contribute to the preparation of all food for casual and function dining.

· Ensure adequacy of supplies at the cooking stations.

· Prepare ingredients that should be frequently available.

· Review all bookings for catered activities.

· Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION.

· Advise the duty manager of any items/ingredients to be ordered in a timely manner.

People

· Ensure personal compliance within the BGL Academy is 100% at all times.

· Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.

Financial

· Implement and monitor all financial controls and ensure personal responsibility for all cash handling.

· Complete month end procedures for retail in line with BGL company stock taking procedures.

· Adhere and monitor compliance of purchasing policies and procedures.

· Ensure all BGL procedures and policies are adhered to.

Customer Experience

  • Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

Job Types: Full-time, Part-time, Zero hours contract
Part-time hours: 0-32 per week

Salary: £9.35-£9.78 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Referral programme

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location: One location

Reference ID: #JOINTHETEAM-MULLIGANS
Expected start date: 01/02/2023

Team Member
Mr Mulligans

www.mrmulligan.com
Cheltenham, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
Related Jobs

All Related Listed jobs

Pharmacy Assistant
NHS Professionals London Today

Job Title: Pharmacy Assistant/ATOGrade: Band 3Ward/Dept: PharmacyTrust: Camden & Islington NHS Foundation TrustLocation: Highgate Mental Health Centre, Dartmouth Park Hill, London N19 5JGHours: Full...

Animal Care Assistant
Scottish SPCA Edinburgh, Scotland 21663 GBP ANNUAL Today

Preferably candidates will also have a full UK manual driving licence and ideally an animal care qualification.

Administrator
Eriks Swansea, Wales 21820 - 26250 GBP ANNUAL Today

General office duties including dealing with incoming calls. 2 Medical second opinion consultation per year. Life, Money and Wellbeing support.

Customer Assistant
Lidl Whitby, England 11 - 12 GBP HOURLY Today

Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day

Data Engineer
Cygnet Health Care Coventry, England 28171 - 39711 GBP ANNUAL Today

To know where to access policies, to keep yourself up to date with all procedures and policy changes and to be aware of and follow their contents.