Team Member United Kingdom
Job description
Location
Surrey Quays
Salary
Up to £10.92 per hour, with the opportunity to earn up to £11.42 per hour through bonus
Contract Type
Part Time
About the role
Plan your commute
One Big Family
Structure
The Application Process
GREAT TEAMS
GREATER BENEFITS
ABOUT THE ROLE
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member, in return you'll get:
the opportunity to earn an extra 50p per hour, paid to you every month
access to apprenticeship programmes and our in-house management training programmes
optional pension plan
additional days holiday with length of service up to five days
ongoing training and development, with the opportunity to fast track your career
free game vouchers every month
30% discount off food and drink for you and up to five friends
50% off food when you are working
access to our Employee Assistant Programme for you and your family
financial long service awards
a £15 donation to Barnardo’s when you complete your induction
enhanced maternity, paternity, adoption, and shared parental leave benefits
opportunity to join our healthcare cash plan
The What...
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you'll be able to provide support and add value at every stage of the customer journey.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight.
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Monday to Sunday.
Weekday AM shifts are typically 09.00 - 17.00
Weekday PM shifts are typically 17.00 - 00.00
Weekend AM shifts are typically 09.00 - 18.00
Weekend PM shifts are typically 16.00 - 01.00
- Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
To be a successful Team Member, we’ll want to see:
Great customer service, with the ability to communicate at all levels
High energy and the ability to work in a fast-paced environment
A friendly, supportive and helpful team player
Flexibility with working hours and shift patterns
Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with 69 centres across the UK, operating under the Hollywood Bowl and Puttstars brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
ONE BIG FAMILY
The culture at Hollywood Bowl Group is fantastic. Regular customers make your night when they walk through those doors.
Georgina
|
Team Member
|
Watford
STRUCTURE
& Progression
01 / 05
Team Member
Our Team Members are always at the centre of each customer’s journey. From welcoming customers at reception to getting the parties started on the lanes, our Team Member bring the smiles and enthusiasm to keep every experience running smoothly for everyone who enters our doors. If you love making people’s days and are full of infectious energy, these roles could be perfect for you.
Assistant Manager
As an Assistant Manager with us, you’ll be the support system within our fast-paced, dynamic world. With varied responsibilities ranging from coaching and mentoring to running front-of-house and supporting back-of-house. No day is the same and you will always have opportunities to train and progress. All while ensuring your centre is a safe and fun environment for our customers.
Deputy Manager
As a Deputy Manager, you’ll work closely with the Centre Manager to deliver financial targets and service standards. Across the bar, diner, and amusements, you’ll inspire the team to provide outstanding service for our customers and empower them to perform at the best of their ability. If you love being hands-on in an exciting environment where you can progress, this role could be perfect for you.
General Manager
If you enjoy leading a great team of people with the freedom to make a real impact, our General Manager roles offer just that. Driving the financial and commercial performance of one of our busy centres, you’ll share in our success as you coach, motivate, and inspire your team to deliver outstanding service that keeps our customers coming back for more.
Regional Manager
Our Regional Managers provide outstanding leadership and operational support to Centre Managers and their teams. You will be the primary contact for your centres as a Regional Manager, assessing and responding to the support needs of our team of over 300 enthusiastic Team Members. Through coaching and development plans, you’ll ensure Managers have the knowledge and confidence to develop, whilst constantly progressing yourself.
THE APPLICATION PROCESS
Apply with your full CV and complete our online questionnaire for your application to be reviewed by our team.
Join us for a First Interview or Group Event
If successful, you’ll be invited to either an interview or group event depending on the role you’re applying for. Here, we’ll find out more about you and your key skills.
Your Trial Shift
After stage two, you’ll have the chance to shadow a member of our team in a trial shift and get a true sense of what it’s like to work with us.
Receive an Offer and Contract
If we like what we see, you’ll have an offer and contract from us soon after your trial shift. The rest is up to you to accept the offer, start your induction, and eventually join our team.
TEAM
MEMBER
Location
Surrey Quays
Salary
Up to £10.92 per hour, with the opportunity to earn up to £11.42 per hour through bonus
Contract Type
Part Time
