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team member Glasgow, Scotland

Heathrow Airport

Full Time Glasgow, Scotland 23084 - 21614 GBP ANNUAL Today

Job description

Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions , whilst supporting colleagues to achieve theirs.

Our team is involved in every element of People and Finance activity . That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including M anaging R evenue; P rocurement; P roject and A sset M anagement ; Finance Processes; People Processes.

Our Business Services teams focus on three areas: Systems and Transformation , Service Delivery , and Business Intelligence.

There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change . T o succeed , we need to be able to make decisions quickly, evaluat e the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.

This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights t o drive our business. Join us and discover unlimited opportunities to make a difference.

What is important for BSC is your approach to work, your behaviours and ways of working. These are critical elements in creating a team dynamic that collectively delivers value and an accurate service at all times in such a high-profile area of the business.

You will be comfortable working in a busy environment and working remotely from our managers who are based in London, ideally comfortable communicating and operating over the phone, Teams and email.

We area also keen to get you involved in continually improving the way we deliver our solutions, and so you will be actively encouraged to give opinions, proactively identify improvements, helping to implement and drive forward to give better outcomes for our customers.

If you have a strong customer service ethos, able to work in a fast-paced environment and, importantly, the positive behaviours to continually drive value and improvement to service delivery - it would be great to talk to you. This role would suit someone either looking for their first role in HR and looking to develop experience within a casework environment, where you have excellent administration and customer service skills, or someone who has experience and looking to consolidate or broaden them further.

Providing advice and guidance to managers on non-complex cases connected with disciplinary, grievance, absence
Delivering the full end to end centralised administration process to support the Employee Relation Team in London who manage the complex cases.
Taking ownership of individual cases
Develop strong relationship with stakeholders in the Employee Relations Team and Managers alike.

Strong organisation and prioritisation skills with ability to plan, prioritise and work to deadlines
Ability to establish great Customer Service skills both written and verbal to establish strong customer relations at all levels
Excellent attention to detail to ensure professional approach
Flexible self-motivated team player with the ability to work on own initiative and as part of a wider team to work towards collective outcomes
Excellent attention to detail to ensure professional approach
Data integrity ensuring shared data is kept up to date for reporting
Microsoft Office knowledge
Knowledge and experience of working with HR Case Management systems

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other – a city within a city – where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

Our rewards

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

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