Team Member London, England
Job description
Job Description: Soft Play Team Member
Position Overview: As a Soft Play Team Member, you will play a vital role in ensuring the safe and enjoyable experience of children and families visiting the soft play area. You'll be responsible for maintaining a clean and secure environment, assisting with customer interactions, and promoting a fun and engaging atmosphere for all visitors.
Key Responsibilities:
Customer Interaction:
- Greet visitors with a friendly and welcoming demeanour.
- Provide information about the soft play area, including safety rules, age restrictions, and facility layout.
- Assist customers with inquiries, concerns, and feedback, ensuring a high level of customer satisfaction.
- Handle customer transactions, such as admission fees, memberships, and concessions.
- Host children’s birthday parties.
Safety and Supervision:
- Monitor the soft play area to ensure the safety of all children and visitors.
- Enforce safety guidelines and rules to prevent accidents and injuries.
- Offer guidance and support to children during play to ensure a positive experience.
- Intervene in situations where safety or behaviour concerns arise, maintaining a calm and composed demeanour.
Maintaining Cleanliness:
- Regularly clean and sanitise play structures, toys, and equipment according to established protocols.
- Conduct routine inspections to identify and address any maintenance or cleanliness issues promptly.
- Keep the play area tidy by organizing toys, seating areas, and other facilities.
- Attend monthly deep clean sessions.
Team Collaboration:
- Work closely with fellow team members to ensure smooth operations and seamless transitions between shifts.
- Communicate effectively with colleagues to share information about customer feedback, safety concerns, and maintenance needs.
- Assist in training new team members on safety protocols, customer service standards, and operational procedures.
Promotion and Engagement:
- Foster a positive and engaging environment for children and families through interactive play and activities.
- Facilitate group play sessions, games, and events to enhance the soft play experience.
- Encourage participation and interaction among children to promote socialization and active play.
Qualifications and Skills
- High school or equivalent.
- Strong interpersonal and communication skills, especially when dealing with children and families.
- Prior experience in customer service, childcare, or recreational settings is a desirable but not essential.
- Ability to stay alert and focused while supervising the play area.
- Physical fitness to actively engage with children and handle equipment maintenance tasks.
- Enthusiasm for creating a safe, fun, and enjoyable environment for children.
Working Conditions:
- The role involves standing, walking, bending, and occasional lifting.
- Work hours nclude weekends, holidays, and evenings, as soft play centres often operate during peak times for families.
Joining the team as a Soft Play Team Member offers an opportunity to contribute to the well-being and entertainment of young children and their families while fostering a safe and joyful atmosphere. Your dedication to maintaining a clean and secure environment will play a crucial role in creating memorable experiences for all visitors.
Job Types: Part-time, Permanent
Part-time hours: 8 per week
Salary: £9.00-£10.50 per hour
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Flexitime
Schedule:
- Day shift
- Flexitime
- Holidays
- Overtime
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- customer Service: 1 year (preferred)
Work Location: In person
