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Pret A Manger - Team Member A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity. Key responsibilities • To maintain good relationships with all of the shop’s team.

• To take on jobs to balance workload across team. • To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc) • To work together to ensure the FOH and Kitchen and delivery business is the best it can be. • To have a good knowledge of Pret standards in all areas of the shop. • To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge. Amazing Service: 6 Key Points of Service • To always follow the 6 Key Points of Service. • To serve customers efficiently, politely and quickly in an engaging manner.
• To take the time to respond to customers’ needs delivering outstanding and amazing service. • To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas. • To bust queues through speed of service and calling to customers. • To wear a clean and immaculate uniform at all times whilst on shift.
• To ensure products are presented in bags or on trays according to Pret standards. • TM Star: To consistently have high performance in till speed and accuracy. Delicious Food & Drink: 6 Key Points of Production • To create delicious food according to Pret standards in an efficient, safe environment. • To always follow the 6 Key Point of Production.
• To ensure stock is rotated and used according to standard. Well Loved Shop: Cleanliness and Health & Safety • To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test • To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards. • To inform the shop management team of any safety concerns immediately. • I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers.

I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times. • I immediately tell my Manager when I believe standards or processes are not being met. Shop Profitability: Productivity • To complete and pass all TM and TM training in a timely manner • To adhere to financial standards on tills.

• TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality