Team Manager - Commercial Servicing Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
10.56 - 12.04 GBP Today
Job description
End Date
Tuesday 19 September 2023
Salary Range
£0 - £0Agile Working Options
Job Description Summary
.
Job Description
JOB TITLE: Commercial Servicing Team Manager
SALARY: Competitive
LOCATION(S): Isle of Man
HOURS: Full Time
About this opportunity
This is your chance to bring your experience of leading client facing teams to help shape the world of finance for good.
As a Team Manager, you’ll be responsible for providing leadership for a team of 10 customer facing colleagues based in our Villiers House office on the Isle of Man. This is vital work, making sure we provide the best possible outcomes for our Commercial clients across the Islands Business.
You’ll take your place within our Operations business – a community of customer service professionals that are working hard to optimize our processes and driving a continuous improvement agenda to simplify and improve both colleague and client experience.
Day to day, you’ll be:
- Coaching and inspiring our Commercial Servicing team colleagues, helping them lean into challenges and opportunities, and up-skill in operational capability and service delivery.
- Fostering a culture of continuous improvement, challenging the norm, putting forward new ideas and driving tangible change that delivers value and aligns with our core values and behaviours.
- Pro-actively managing the relationship and interlock with our commercial partners across the islands to ensure strategic alignment in the servicing of our 10,000 Commercial Clients.
About Us
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too.
What you’ll need
- We’re looking for an individual with highly developed leadership capabilities with a track record of exceptional customer focus within a commercial business.
- You’ll have an ability to deliver results through others and have great awareness of and contribution to business strategy.
- You’ll be able to influence others, use judgement and have excellent written and verbal communication skills to be able to share ideas, proposals, and issues to a range of senior colleagues.
- Highly curious, passionate, and proactively seek opportunities to improve customer, partner, and colleague experience.
- A passion for enhancing operations through use of Operational Excellence management tools and techniques e.g., GROW coaching, skills matrix, team-based problem-solving techniques, capacity planning etc to support the sustainability of the Operational Capability Programme mindset.
- We’re looking for you to have detailed understanding of the frameworks and practical application of all relevant aspects of risk, governance, and control management.
- You’ll have highly developed leadership capabilities along with strong commercial awareness and judgement.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people?
Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
