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Open to Foods, C&H, Hospitality and Operations candidates. Designate Team Manager - GL

M&S is changing, and it's changing fast! As part of our ongoing transformation to deliver "Stores of the Future" we are looking for strong, innovative and resilient leaders, considered specialists in their field to inspire change and influence the future. We are working hard to ensure our store estate is fit for the future, by trialling different concepts and opening new stores over the next 3 years. These stores will offer our customers a new and innovative shopping experience as well as maintaining the traditional M&S values our customers love.

Our Team Managers are responsible for leading 92% of our colleague population. Our Team Managers are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.

One of the requirements for our Team Managers is flexibility to work across various departments including Food, Hospitality, Clothing & Home and Operations... but in return this provides a strong grounding across all elements of our business and therefore supports with career progression in the future.

About the role

• To drive a selling culture within your team
• Consistently raise performance and capability of the team to support developing internal talent
• To utilise and exploit data to support with operational decisions
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• To always energise your team to deliver first class customer service within a fast-paced environment

What’s on offer?

• Flexible working options – alternate weekend working
• Standard working week 39 hours
• 20% Colleague discount on most things from furniture, fashion and of course food
• First class welcome to M&S with a tailored 12-week induction in your training store
• Options to progress – it’s something we’re proud of at M&S.
• Holiday Entitlement 5.8 weeks (29 days) – which increases with service.
• Charity Volunteer Day – a paid day away from work to support your chosen charity*
• Perks and Discounts via the M&S Choices website (these are phenomenal and there are lots!)
• Qualifying period applies

As a designate, if successful you will be placed in a training academy for up to a period of 12 weeks before being appointed to a base store.

About the Application Process...

After completing a short online application, successful applicants will be invited to an interview or assessment.

#LI-LW1

Purpose

• Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
• Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
• Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
• Ensure colleagues understand and are motivated to deliver their part
• Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
• Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
• Supports the delivery and embedding of the business transformation plan and change initiatives for their area
• Delivers great standards and service by setting clear expectations with store colleagues
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
• Deliver brilliant basics through the team
• Seeks customer feedback and takes action to deliver improvement
• Uses data and insight to improve customer instore experience, improve the operation and drive performance
• Support the delivery of Plan A
• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
• Recruit for the team, ensuring new starters have a brilliant onboarding experience
• Deliver all line management activities in line with company process and policy
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps
• Deliver operational excellence to maximise product availability, minimise stock and cash loss
• Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
• Maintain a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

• Ability to lead a team to deliver excellent customer service and KPI’s across the store
• Create the right culture, role modelling new digital ways of working and leadership behaviours
• Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
• Good working knowledge of VM principles
• Good level of digital capability and an understanding and use of all systems
• Good knowledge of the legal requirements across their area of accountability and the store
• Knowledge of our people policies and managing performance within a team
• The ability to have difficult conversations with effective resolutions with colleagues
• Good communicator and listener who will inspire, share their knowledge and best practices with others
• Ability to plan and review across the week and the month
• Ability to deliver under pressure demonstrating resilience
• Ability to build and maintain relationships with key stakeholders across the store and region
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

• Successfully embeds change for lasting commercial impact and results
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
• Takes ownership and accountability for the success of their team
• Spends time coaching colleagues to accelerate performance and personal growth
• Recognises high performance and supports poor performers to improve
• Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
• Uses customer feedback and market trends to guide teams work
• Helps teams understand information and business messages by actively seeking out opinions and asking questions
• Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
• Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Bromley, GREATER LONDON, ENGLAND; ORPINGTON, GREATER LONDON, ENGLAND; London, GREATER LONDON, ENGLAND; East Dulwich, GREATER LONDON, ENGLAND; West Wickham, GREATER LONDON, ENGLAND; Beckenham, GREATER LONDON, ENGLAND; Croydon, GREATER LONDON, ENGLAND;

Bromley