Team Leader - Selfridges Manchester Manchester
Job description
Avaliable Job Today
We have opened an exciting new Stationery department alongside our Bookshop in Selfridges Trafford Centre and are searching for a new Team Leader for the Stationery department.
We are looking for exceptional individuals used to working to Key Performance Indicators and driving sales and service to support the Store Manager and Assistant Manager with the day to day operation of the store.
The position is Full Time, 37.5hrs a week and the store trades from 10am-10pm Mon-Fri, 10am-9pm Sat and 11.30-6pm Sun.
If you're just as passionate as us about Customer service, Stationery and Gifting, we would love to have you on our team!
Can you inspire a team to achieve challenging targets? Then read on.
We are looking for exceptional individuals used to working to Key Performance Indicators and driving sales to support the Store Manager with the day to day operation of the store to maximise profit through effective management of the team.
The Accountabilities
- Creating a customer service led culture which is always striving to improve performance
- Ensuring all staff deliver a professional, friendly service to all customers
- Play an active role on the shop floor with the team
- Work with the management team to maximise opportunities to drive sales and increase footfall
- Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
- Drive the team to achieve both individual and store targets including sales, shrink, waste, cash loss and staff costs
- Recruit, motivate & train the team to deliver individual and store targets, including average transaction value and add on sales
- Performance management of staff – lateness, absence, poor work rate, poor service
- Deliver a legal, safe and secure workplace
- Deputise for Store Manager / Deputy Manager in their absence
The Requirements
- Previous experience of working in a customer focused retail environment
- Previous experience of leading and motivating a team
- Proven experience of working to and achieving challenging Key Performance Indicators
- Flexibility towards working hours
- Strong communication skills
PLEASE INCLUDE A COVER LETTER WITH ALL APPLICATIONS
Format of Business
Shift Pattern
Hours / Week
Full Time / Part Time
Salary Up To
County
Country
Post Code
