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Here at West Sussex County Council, we are ambitious for our children and our workforce. We are committed to improving our services for the children and families in West Sussex we support. You will join us as at a key time on our improvement journey. The work we have started includes establishing a new and experienced senior leadership team, driving forward our ‘Children First’ improvement plan and implementing the Family Safeguarding Practice Model. You will be trained in motivational interviewing, to support our strengths-based approach to working with families and creating lasting change for children.

We don’t underestimate the work that still needs to be undertaken and the challenge ahead, we are confident in our approach and excited about the changes occurring. That’s why we need professionals, like you, who really want to be part of the positive change that is happening for children. Be part of an ambitious improvement plan and make a significant difference to children and families in West Sussex. There has never been a more rewarding time to join.

For further information about us and about working in Children’s Social Care at West Sussex County Council, please visit Careers in children's social work in West Sussex.

Salary: £28,371 to £31,099 per annum
Contract Type: Permanent
Working Pattern: Full Time, 37 hours per week
Location: County Hall North, Horsham

In this role, you will be responsible for the overall provision of an administration service delivery of various systems and mailboxes, ensuring supply meets demand levels and output meets agreed service and performance levels and standards.

You will work alongside other Business Administration Team Leaders, being accountable for managing a customer-focused support function, and your responsibilities will include ensuring that support resources are deployed flexibly, effectively and efficiently.

You will supervise and coach your team, setting and reviewing achievement of team and personal objectives. As a team you will work together to provide an effective, customer focussed service, ensuring the team’s processes and procedures are regularly reviewed and updated.

You’ll need to communicate effectively at all levels and across teams, as well as with external partners and residents. You will use your own initiative to achieve the team objectives, will plan your team’s workload to meet demand and will support your team to deliver output of a high standard. You will grow your knowledge of your service area to participate in any initiatives and make improvements to processes where appropriate.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the individual Job Description attached for the roles.

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

• A competitive salary
• A generous pension scheme
• Training and development opportunities, including coaching and mentoring
• Flexible working
• A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more)
• Free access to employee assistance programmes
• Discounted membership at selected local sports and fitness centres
• A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

The reference number for this role is CAFHE04665.

For an informal conversation or for further information regarding the role please contact either Andrew Webber (MASH & IFD Support Manager) at [email protected].

For issues or queries regarding your application please contact [email protected].

To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please indicate which opportunity you would like to be considered for. Also please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

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