Team Leader- Bike Maidstone, England
Job description
Our Team Leader helps to shape our customer journey. You will manage the day-to-day activity of the Bike Team, ensuring we run as smoothly and as efficiently as possible to support the customer journey.
How will you do this?
Joining our bike team, you will lead the team, both coaching and motivating them to deliver against set KPIs. A natural people person, you will develop strong relationships with your team and customers too.
You will assist with the development and implementation of processes and procedures that support the customer service we provide, whilst being compliant about both FCA and DPA legislation we have to adhere to. With customer at the core and being a subject matter expert for Bike products you will act as a Complaint Handler and ensure that all complaints are handled correctly, whilst managing customer expectations and resolving queries.
Proactive in your approach you will produce accurate and timely information as required, including any ad-hoc job-related tasks. You maintain and build the morale of the Customer Service department, helping to create a positive working environment.
This is a great opportunity to help shape our customer experiences in a company that is continually growing.
Working at Atlanta Group
We are a fast-growing, digitally driven, agile broker with a vision to both simplify and improve insurance for customers across the UK and Ireland. Atlanta is home to many brands such as Swinton Insurance, Autonet, Carole Nash, Be Wiser Insurance, Healthy Pets Insurance, Marmalade, Paymentshield Ltd, Safeguard and Lloyd Latchford Group.
At Atlanta, we’re passionate about supporting local charities and making a positive difference in the places where we live and work. Together we’ve raised nearly £300,000 since 2017 with fund-raising activities like our Give Back Days and Operations Giftmas for local causes in our local communities.
Diversity & Inclusion at Atlanta
Atlanta's Diversity & Inclusion network aims to recognise and celebrate all people, with 6 communities working to shine a light on important issues and amplify under-represented voices. Our communities celebrate being your true self, cultural differences, visible and invisible disabilities, gender parity, colleagues of all ages and parents and carers, each striving to empower, enthuse, educate, and inspire people across the wider Atlanta community.
The communities help ensure that our people have an equal voice and support network to strengthen our inclusion across the business, creating an environment where everyone can feel heard, appreciated, and welcome.
Why choose us?
Our promise to you. This role offers a competitive salary along with pay and role progression. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!
How we work
The world has changed how we work – and so have we. That’s why we have already moved into flexible working because we understand that all important balance between work and everything else that happens outside the office. We are flexible to your needs so you can do your best work and have fun whilst doing it.
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