Team Lead - Corporate Receptionist -City of London London, England
Job description
Overall Purpose
As the Corporate Receptionists you will report into the FOH Team Lead and permanently based on the reception desk within this flagship building. You will be responsible for delivering exceptional customer service and ensuring a seamless journey for all that enter this building.
Duties and Responsibilities
v To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
v Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
v First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
v Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
v To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
v Manage difficult visitors and/or distressed visitors’ in a calm and professional manner.
v Where appropriate, reporting of accidents or incidents.
v Create and lead on the events calendar, pop ups and freebie Fridays for the building
v Ensure the reception area is kept organised, clean and tidy at all times.
v Stand to greet all visitors to the building.
v Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
v Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge and Skills:
v Previous experience in delivering exceptional customer service essential
v Excellent command of the English language, both verbal and written
v Experience of using Microsoft Office, PowerPoint and Excel essential
v Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
v Excellent punctuality, outgoing and a can do/proactive attitude
v Innovative and creative
v Comfortable in a fast-paced, high profile and visible environment
Job Types: Full-time, Permanent
Salary: £34,507.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location: In person
Application deadline: 17/08/2023
Reference ID: Team Lead - Corporate Receptionist
