Tavern Bar Manager East Dunbartonshire
Job description
TAVERN BAR MANAGER
Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.
The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.
Add all the above together, and we have something very special; all that’s missing could be you.
THE ROLE –Tavern Bar Manager
Located aside our Leisure Club with amazing ground floor views across the front lawn to the Loch, our Tavern is the perfect place to relax with friends and family for an informal drink or classic pub food at any time of the day. Guests can watch as the action of the best sporting events unfold on our big screens, whilst enjoying a range of draught and bottled beers and great coffee. You will lead your team in the delivery of prompt, relaxed, and professional 5* service within the resorts largest bar which can accommodate 155 guests inside and 60 on the outside terrace.
Key things you will be responsible for:
- Hosting your day-to-day operation, being present and accessible to guests and your team
- Maintaining the presentation and cleanliness of your bar
- Managing consistent delivery of exceptional guest service standards
- Driving first class knowledge of all resort facilities through your team
- Overseeing requisitions, safe secure storage of stock and mise en place
- Kitchen liaison and overseeing table service of food and beverage
- Overseeing payments, end of day reports and banking, and service debriefs
- Effective communication through daily shift briefings, handovers, monthly meetings and the use of all our systems
- Effective handling, resolve and operational follow up of guest feedback
- Attendance at Weekly operational/business sheet meetings and pre event meetings
- Arranging resources in line with operational demand and budgets
- Organising rotas and work plans, holiday entitlements and requests
- Recruitment, induction, and ongoing training and progression of your team
- Providing feedback and managing performance through probationary reviews, 1:1s and appraisals.
- Meeting all legal requirements to keep guests and employees safe, and the business compliant with statutory obligations
WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.
- People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
- People who are naturally friendly – who genuinely care about our guests and the service they receive.
- People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
- People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
- People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:
- Degree/HND in Hospitality, Leisure or Business related field or equivalent, or equivalent experience
- Current or recent experience of working as a restaurant or bar manager in a high volume quality environment
- Ability to quickly build excellent working relationships
- Excellent interpersonal and communication skills
- Personal Licence
- Competence in IT, with knowledge of Office software and ability to use technology
At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
We offer a generous range of employee benefits and, given what we do and where we are, you’ll have plenty of opportunity to make the most of our own five-star facilities. Here’s what to expect:
- Pension scheme
- Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
- Enhanced holidays, rising with long service
- Free Leisure Club Membership, with friends and family discounts.
- Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
- On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
- Supplier and local business discounts
- Free parking
And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.
Join The Team
Join Cameron House and you're joining a five-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.
Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five-star experience across everything we do - from our accommodation, award-winning spa, and championship golf to our choice of dining options and huge range of resort activities - all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.
