Talent Payments Business Support Assistant Manchester, England
Job description
Talent Payments Business Support Assistant
Department: Global Finance Operations
Permanent
Office location: Manchester, MediaCity with flexible and hybrid working options
Hiring range: £22,000 - £25,000
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.
Your impact sends ripples.
The team
Based in Manchester, our Business Service Centre supports our Studios and Broadcast divisions in making great programmes, maximising revenues and works in partnership with our Group Finance teams. It’s split into six teams who all work closely together: Talent Payments, Royalty Payments, Purchase to Pay, Order to Cash, Payroll, Record to Report and Change.
The role
We are looking for a Talent Payments Business Support Assistant to join our team on a permanent basis in Manchester.
In this role, you’ll be responsible for supporting Talent Payments processes in line with Talent Payments policies and procedures.
Support Talent Payments for all primary and secondary/residual payments by:
- Performing updates in TalentPay for legal letters and Artist/Agent name changes.
- Maintain bank details in TalentPay.
- Resolution of BACS rejection errors.
- Resolution of queries and issues relating to Talent Payments as first point of contact.
- Operating as an advisor to the business on the above matters.
- Working with Business Affairs to obtain guidance on legal matters as required.
- Update and complete personal and departmental KPI’s.
- Work with the Team Leader to identify and act upon self-development and learning opportunities.
- Perform SBA and VAT validation and re calculations.
- Any other reasonable duties in support of departmental requirements.
Skills you’ll need (minimum criteria)
- Experience of using finance software, ideally Oracle (or other integrated ERP software) is required.
- Experience of a high volume payment function; a good knowledge of payment best-practice and associated controls and procedures.
- Good knowledge of VAT accounting principles, HMRC regulations and good working knowledge of Talent union agreements.
- Experience of working in a customer facing or processing environment essential.
Other things we’re looking for (key criteria)
- Good level of numerical analytical ability and the ability to work to a very high level of accuracy is essential.
- Good communication skills and the ability to engage and build relationships with people of differing levels of seniority.
- Highly customer focused; excellent customer service skills.
- Effective organisation and planning skills are essential.
- High standard of integrity; able to treat personal information and data confidentiality.
- IT literate with experience using Excel, Word and email (preferably Google Mail).
- Experience of TalentPay is desirable, but not essential.
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at [email protected].
- There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.
Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:
- Flexible working with a range of options
- Generous holiday allowance, plus you can buy more
- Annual bonus opportunity
- Competitive pension contribution
- Save as you earn - with an opportunity to buy ITV shares
- Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
More about our benefits
Closing date: Midnight Sunday 21st May 2023
