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Position Summary

Stratolaunch is a technology accelerator that engineers operationally realistic testing at Mach 5+. Our air-launched, Talon testbeds are reusable, cost-effective platforms that enable routine access to the hypersonic environment. We deliver flight data critical to validating system performance and achieving rapid technology deployment. Together with our customers, we drive innovations that are imperative to advancing national security.

This position is responsible for responding to HelpDesk tickets and assisting the IT team members with more advanced tasks. The ideal candidate has a solid technical background and excellent customer service skills. You will be required to utilize our ticket queues in KACE SMA and ensure that tickets are owned and followed through to completion. The core technologies you’ll be supporting are Windows 10, Microsoft Office 365, Dell laptops and desktops, and a whole suite of engineering software including Solidworks, CATIA, MathWorks, and more. This position has a huge opportunity to grow into more advanced IT systems with increasing roles and responsibilities.

ESSENTIAL RESPONSIBILITIES

• Point of contact for all end users seeking IT support
• Management of IT tickets from time of creation to time of closure
• Maintain our high standards of IT security
• Assist IT Team in maintaining our computer systems environment
• Image and deploy computers for new users
• Setup desks including keyboards, mice, monitors, docks, etc.
• New user creation / Password resets
• Assist in managing and deploying engineering software
• Help with cabling
• Peripheral support such as printers and scanners
• Support iPhone users with their devices
• Troubleshoot connectivity problems

QUALIFICATIONS

Required

• Experience supporting a fast paced IT environment providing end user support
• Experience supporting a Windows network with Active Directory
• Configuration and setup of workstations for end users
• Excellent customer service skills
• Excellent communication skills

Preferred

• HelpDesk experience in an aerospace environment
• HelpDesk experience in an engineering environment
• HelpDesk experience in a high security environment
• Experience with any of the following:
  • Office365
  • KACE SMA
  • Mac OSX
  • Adobe CS
  • Engineering software such as Solidworks, CATIA, Matlab, etc.
  • Atlassian products (Jira, Confluence, Bitbucket, Crowd)
  • Networking

EDUCATION & EXPERIENCE

• BS or applicable experience in lieu of degree

Special remarks regarding work environment, if applicable

• This position is located in Mojave, CA
• No travel required

Benefits and our location:

• $25.00-$37.30 Hourly
• Relocation eligible to local area – Mojave, CA
• 9/80 schedule
• Healthcare (medical, dental, vision, prescription drugs)
• Paid Maternity and Parental Leave
• 50% company match per contributed dollar into 401(k) savings plan up to the IRS annual limit
• Tuition reimbursement

Mojave Air & Spaceport is located 95 miles north of Los Angeles. To outsiders it may seem like it is the middle-of-nowhere, but it offers both affordability and central access to a variety of California’s best attractions and landmarks. Hikers will find themselves within a 2-3 hours distance of some of the best state and national parks, including Yosemite and Sequoia in the Sierra Nevada Mountains. Skiers will delight in being closely distanced to world-class resorts at Mammoth Mountain, Mountain High, and Big Bear. Beachgoers can find plenty of sand, sun, and sunsets at both Southern and Central California beaches like Ventura, Huntington, Santa Monica, and Pismo. The area also offers plenty of rural area for off-roading and horseback riding enthusiasts.

Not much for the outdoors and prefer the city life? You’re within a half day’s drive or less of Los Angeles, San Diego, Las Vegas, and San Francisco where you can find a variety of live entertainment, museums, tours, and historical sight-seeing. Theme parks are in abundance, with Six Flags Magic Mountain, Disneyland, and Knotts Berry Farm ready to meet the needs of rollercoaster thrill seekers.

Food and drink fanatics are in a haven of delectable choices. Wine aficionados will also find easy access to some of the state’s best vino in Paso Robles, Santa Ynez, and even more locally in Tehachapi and Agua Dulce. Beer fanatics will find some of the best West Coast IPAs at Bravery and Lucky Luke’s in Lancaster. Any food option you crave is covered, and we always recommend the authentic and fresh Mexican food that you won’t find anywhere else in the United States.

Applicants must be a US citizen or Green Card holder to be considered for this role.

Stratolaunch is an equal opportunity employer that values diversity at our company. We encourage people from all walks of life to apply, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic protected by law. Our management team does not tolerate discrimination or harassment at any point during our employees’ and applicants’ time with us, especially with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Equal Employment Opportunity is the Law:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf