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At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

The role

As an IT Systems Engineer in our IT team you’ll be focused on supporting our suite of core IT tools. In this role you will be primarily responsible for the security of our infrastructure and tooling.

Main responsibilities:

• Collaborating with the security team to deliver the Security strategy and initiatives across the IT infrastructure
• Identifying opportunities to mature and improve our security posture and then building lasting solutions that improve our security posture and keep us and our customers safe.
• Ensuring that all devices are running a secure OS that is maintained through a stringent patching schedule
• Working to minimise the number of vulnerabilities across all our core IT infrastructure
• Ensuring that we maintain healthy endpoints in respect of security tooling and device management.
• Acting on requests and guidance from our Cyber Security team - and ensuring the required security controls are enforced across all our core systems
• Perform deep dives into both systemic and network issues
• Documenting everything we de to a high standard to ensure knowledge sharing across the Engineering team and wider IT community

Additionally you’ll be responsible for day to day management and improvements to the tools that our teams use to communicate and stay productive, including Okta, Google Workspace, Slack, JAMF and a number of other modern collaboration tools, management and security tools.

The IT Team at Smart cares deeply about the experience we provide, from day one, we act with people’s best interest at heart: we are enablers to Smart through simple, reliable IT.

The ideal candidate will have an existing strong background in maintaining high levels of security on infrastructure systems, a high level view of the current status of systems and a deep understanding of how they connect with each other under the hood. You are comfortable in looking at data to develop, plan and execute large scale (company-wide) projects to automate, streamline and generally improve how customers interact with our Enterprise IT Systems.

Additional responsibilities:

• Ensuring we maintain a high level of security & compliance across all our core IT systems and end user computers.
• You’ll lead and participate in Security related IT projects, ensuring that projects are designed and planned well, focusing on delivering a solution or technical improvement - driving automation throughout processes
• You’ll be an escalation point for our IT Support team for our collaboration, productivity, management and security tools
• Provide hands-on and remote root cause analysis of IT issues, in a security context
• Develop scripts, tools, processes or solutions to proactively prevent problems, improve user productivity and automate recurring tasks

Our current technology stack is comprised of this and more:

• Okta
• Google Workspace
• Atlassian Suite
• Slack
• Enterprise Device Management Tools (JAMF, MaaS360 and more!)
• Endpoint Detection and Response tools
• Zscaler

Requirements

The skills, experience and aptitudes we are looking for are listed below. If it all sounds like you, we’d love to hear from you.

Please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Expert level knowledge of macOS, Google Workspace Administration and Google Cloud Identity, including user management, devices, applications.
• Expert level experience supporting cloud based and SaaS applications and SSO (Okta), including Slack, Atlassian products
• In-depth knowledge of various IT systems including email, document storage, identity, device management.
• Working knowledge or CASB, Enterprise Device Management and Endpoint Detection & Response tooling.
• Knowledge of best practices around engineering, data security and identity
• Coding/scripting experience in one or more general purpose languages
• Knowledge of the Google Workspace Developer tools including Apps Script and Google Workspace APIs
• You care deeply about outstanding user experience
• You enjoy solving hard and complex problems
• You like to build automation to reduce toil, based on data
• You’re a team player and enjoy working towards a common mission
• You have excellent verbal and written communication skills

Who we are

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don’t just take our word for it – you can see what our colleagues say about working at Smart on the Great Place To Work website, LinkedIn Life and Glassdoor.

Benefits

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development
• Extensive private healthcare, including dental, eyecare and EAP
• Enhanced sick leave (three months’ pay per year)
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
• Death in service insurance cover
• Fully-paid five-week sabbatical after five years of employment
• In office wellbeing, such as manicures, massages and barbers. We also serve free lunch, breakfasts and social drinks weekly.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

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We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.