Systems Engineer - 6 or 12 month FTC Remote
Job description
Description
Systems Engineer - FTC 6 or 12 months
The A&M IT Engineering team seeks a highly motivated, action-orientated Systems Engineer to join our team in London on a fixed term contract to provide maternity cover. As an A&M IT Engineering team member you will provide advanced support, system deployment and maintenance, and administration of cloud, physical, and virtual computing environments across the enterprise. This position works closely with other Infrastructure, Network, Operations, Security and Application Engineers and Developers, as well as Business Partners to implement, monitor and maintain production and dev environments.
You will also have the opportunity to work closely with various team members to assist with design, maintenance, configuration and support of IT Systems in a 24/7/365 global environment with attention to availability, performance and security.
The Role
The Systems Engineer responsibilities include but are not limited to:
- Support mission critical systems and infrastructure, projects, and new initiatives (Level 3 support).
- Deploy, administer, and maintain servers and applications including but not limited to AD, DNS, DHCP, file and print servers, storage, production applications, virtualization, SAN, NAS, high availability, Disaster Recovery, security administration, patch management, alert notifications, user administration, operational support.
- Deploy, administer, and maintain line of business systems and applications. Test and implement software update to ensure functionality is maintained and/or improved.
- Advanced Tier 3 support for systems and applications including root cause analysis.
- Advanced Tier 3 support to end users as appropriate.
- Contribute to writing and maintaining documentation for technical and non-technical audiences; including systems and disaster recovery documentation.
- Coordinate, collaborate, and communicate frequently with IT 3rd party service providers.
The Requirements
- A number of solid years experience of IT support experience.
- Azure experience with an understanding of the platform.
- Experience working with Office 365 and Azure AD.
- Experience working with Cisco USC and Unity Platforms.
- Virtualization technologies (ESXI, vCenter, Microsoft Hyper-V, SCVMM).
- Knowledge of modern enterprise data center operations.
- Thorough knowledge of Microsoft server platforms and networking concepts including but not limited to Active Directory, Azure Active Directory, Server 2008r2-2019, Exchange 2010-2019, SQL, Group Policy, DHCP, DNS, and related technologies.
- MDM and workstation configuration management tools (Intune, Microsoft Endpoint Manager, SCCM, JAMF).
- A strong understanding of industry standard security processes and procedures (such as ITIL).
- Excellent organizational and communications skills.
- Excellent customer services skills.
- Analytical thinker with excellent problem solving, investigation, diagnostic and teamwork skills.
Other Requirements
- Must be able to work independently.
- Must be able to communicate effectively and tactfully with all levels of personnel, both in verbal and written modes.
- Must be able to pay close attention to detail and understand written and verbal instructions.
- Must be able to organize and schedule work effectively.
- Must be able to work well under time constraints.
- Must be able to maintain confidentiality.
