systems analyst London, England
Job description
Headquartered in London, HealthHero combines human expertise with digital convenience to provide holistic virtual healthcare. Built on the foundations of established companies with proven sector and country expertise, combined with best-in-class digital technology, HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats, and phone. We are currently approximately 800 people across the UK, Ireland, Germany and France that have come together through a combination of acquisition and organic growth. Our mission is about simplifying healthcare and saving lives.
We rolled out our integrated HR & Payroll system (Ceridian Dayforce) in the UK & Ireland over one year ago and will shortly be launching this in France. HealthHero are now looking for a technically-minded individual to be our HR Systems Analyst. This role will be the go-to person and first line of support to resolve issues arising from the current system in addition to helping to enhance the system functionality and roll-out new modules. This role will report to the Chief People Officer and be part of a friendly and supportive People Team. This role will suit someone who enjoys using technology to create engaging and efficient user experiences and who may come from a data or information systems background.
What will you be doing?
- Accountable for the day-to-day support of the HR system, maintaining the system data and responding to queries and issues
- Partner with Payroll team who own the payroll modules of the system to ensure seamless interface continues between HR and Payroll
- Work closely with Dayforce provider (Ceridian) (ie. Raising/chasing tickets, regular meetings, account management)
- Accountable for configuration to existing modules in Dayforce system and and rollout of future modules/system changes (ie. Annual review, learning module)
- Conduct end-to-end testing for any system changes/upgrades
- Partner with the wider People team to review and adapt workflows and processes to meet current and future business needs
- Develop and deliver training for the business
- Create reports to generate insight for HR and the business
- Provide data/reports for company audits
- Ensure data integrity and SOX compliance
- Be responsible for planning, communicating and carrying out system updates/new releases
- Support with 3rd party system integrations (ie. ATS, other HR tools)
Requirements
- Experience of using SaaS products
- Experience of using an HR or Payroll system
- Broad knowledge of core HR processes would be desirable
- Understanding of back-end system configuration or at least desire to learn/own
- Experience with working in fast-paced, ever-changing scale-ups
- Ability to multi-task and manage multiple priorities
- Proactive and creative problem-solving skills
- Exceptional organizational and project management skills
- Ability to build strong relationships with diverse stakeholders
- Excellent communication skills
- Experienced in excel with strong analytical skills
- Strong attention to detail
- Positive, can-do mindset
Benefits
- Pension scheme
- Life assurance
- Access to HealthHero healthcare services
- Medical cash plan
- Cycle to work
- 25 days holiday
- Extra day off for your Birthday
- Extra holiday after two years’ service
- Free drinks and snacks in office
We welcome applications from all sections of the community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.
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We will need to take background check relevant to the role, which will include a Right to Work check, employment references and a DBS check.
